--- title: "Using the Activity Log in Yotpo" slug: "activity-log-yotpo" description: "The Activity log shows a record of changes made across your Loyalty and Reviews products: who made a change, what they changed, and when." updated: 2026-10-28T07:16:19Z published: 2026-10-28T07:16:19Z canonical: "support.yotpo.com/activity-log-yotpo" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.yotpo.com/llms.txt > Use this file to discover all available pages before exploring further. # Using the Activity Log in Yotpo Products Reviews Loyalty & Referrals ###### Supported plans Pro, Premium, Enterprise ###### eCommerce Platform N/A ###### Supported plans Pro, Premium, Enterprise ###### eCommerce Platform N/A ## Goals and Outcomes The Activity Log lets you view changes made to your Yotpo account, including who made the change, what was changed, and when. Use the Activity Log to: - Review recent changes to your Reviews and Loyalty & Referrals settings. - See who made a specific change. - Compare the previous and new values of updated settings. - Provide Yotpo Support with an Event ID when you need help investigating a specific change. > [!WARNING] > Note > > The Activity Log is currently in Beta. Its layout and coverage may change as additional products and actions are added. ## Accessing the Activity Log You can access the Activity Log from either your Yotpo Reviews or Yotpo Loyalty admin: ![activity log path from the yotpo admin](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/activity-log.png?sv=2026-02-06&spr=https&st=2026-11-04T17%3A25%3A05Z&se=2026-11-04T18%3A25%3A05Z&sr=c&sp=r&sig=jPf0EfJj%2FV5kol8dLykPRuX0SrQj4s0%2BDKHSQDAy%2Bsw%3D) 1. Click your **store name** in the bottom-left corner to open the account settings menu. 2. Select **Activit**y **log**. The Activity Log opens with a table of recent activity, with the most recent changes shown first. ## What It Shows Each row represents a change made to your account and includes the following information: | Column | Description | | --- | --- | | Time | The date and time the change was made. | | User | The name and email address of the person who made the change. | | Event | The type of action performed, such as **Update General Settings**. | | Area | The product and settings area affected by the change, such as **Loyalty > General Settings** or **Reviews > Smart Prompts Settings**. | | Store | The store the change applies to. | | Details | A summary of what was changed. | ### Viewing Change Details Click any activity log entry to expand it and view the **What changed** breakdown. ![seeing what changed in the activity log](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/activity-log-example.gif?sv=2026-02-06&spr=https&st=2026-11-04T17%3A25%3A05Z&se=2026-11-04T18%3A25%3A05Z&sr=c&sp=r&sig=jPf0EfJj%2FV5kol8dLykPRuX0SrQj4s0%2BDKHSQDAy%2Bsw%3D) For each updated field, the Activity Log shows the previous value and the new value side by side. Each expanded entry also includes an **Event ID**, which is a unique reference number for the activity. If you contact Yotpo Support about a specific activity log entry, include the Event ID to help the Support team locate the activity quickly. ### Filtering by Activity Use the filters above the table to narrow down the activity shown: - **User**: View changes made by a specific team member. - **Event**: View a specific type of action. The table refreshes automatically when you apply or change a filter. The **Updated just now** indicator in the top-right corner shows when the activity data was last refreshed. ## What Is Tracked The Activity Log currently tracks the following changes in Loyalty & Referrals and Reviews. **Loyalty & Referrals** - Update General Settings - Update Earning Rule (for all rule types) - Create Earning Rule - Activate or deactivate an Earning Rule - Delete an Earning Rule - Create, update, delete, or schedule a Campaign - Update Referrals Program - Activate or deactivate a Referrals Program - Adjust Points - Give Reward - Assign Tier - Change Coupon Status - Anonymize Customer - Edit Enrollment Status - Edit Reporting Visibility - Manage Custom Actions - Export Customers **Reviews** - Update Publishing Settings - Update Email Settings - Update Smart Prompts - Update Syndication Settings - Update Help Desk Settings - Update Visual Reviews Settings - Update Shopify Metafields Sync Settings - Activate, deactivate, or update a Review Request Email - Export Reviews ### Activity Retention The Activity Log displays **the last 12 months of activity** on your account. Older entries are automatically removed as new activity is recorded. The Activity Log includes changes made by your team members, as well as changes made by Yotpo Support on your behalf. Learn more about [adding team members and permissions](https://support.yotpo.com/docs/adding-teammates). ## Contacting Yotpo Support If you have questions about an Activity Log entry, [contact Yotpo Support](https://support.yotpo.com/docs/contacting-yotpo-support) and provide the **Event ID** associated with the entry. This helps the Support team locate the specific activity and investigate it more quickly.