--- title: "Comments" slug: "adding-comments-to-reviews" tags: ["Reviews ", "Adobe Commerce (Magento)", "Shopify", "Shopify Plus", "BigCommerce", "WooCommerce", "Volusion", "Salesforce Commerce Cloud", "Custom"] updated: 2025-11-05T15:06:35Z published: 2025-11-05T15:06:35Z canonical: "support.yotpo.com/adding-comments-to-reviews" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.yotpo.com/llms.txt > Use this file to discover all available pages before exploring further. # Adding Comments to Reviews Products Reviews ###### Supported plans Free, Starter, Pro, Premium, Enterprise ###### eCommerce Platform Shopify, Shopify Plus, Adobe Commerce (Magento), BigCommerce, WooCommerce, Volusion, Salesforce Commerce Cloud, Custom ## Goals and Outcomes Shopper reviews are a vital part of the sales cycle. To fully leverage their impact, merchants need the ability to comment on and respond to reviews. Commenting enriches the review experience by allowing merchants to address feedback, engage with customers, and properly moderate incoming reviews. You can choose to reply privately to the reviewer or publish your comment alongside the review. **In this article, you will learn how to comment on reviews, manage comment settings, and customize comment display and notifications.** ## Feature Overview - **Public** - Published to the website. Everyone who visits the product page will see the review and comment. - **Private** - Not displayed on the website. The reviewer will see the comment via email. **Note** - Regardless of how the comment is submitted, the reviewer will receive an email notifying them that a comment was made on their review. - If you have auto-publish set up, privately commenting on a review will not prevent it from being published 14 days after it was submitted by the customer. To learn about auto-publishing, go to [Auto-Publishing Reviews](https://support.yotpo.com/docs/auto-publishing-reviews) ## Getting Started You can comment on your reviews from two different locations: - Directly through the review notification email - From the Yotpo Reviews Moderation section. To comment from here: 1. From your Yotpo Reviews main menu, go to **Reviews >** [**Moderation**](https://reviews.yotpo.com/#/moderation/reviews). 2. Browse for the review you want to comment on. You can use the filters to narrow down your search. 3. Under the relevant review, click **Comment**. **Note** By default, the comment will be published on your site and an email will be sent to the customer. If you want to only send an email to the customer without publishing your comment, make sure to toggle on the **Send as private message** setting. 4. When you're done writing your comment, click **Send**. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/1. Comment.gif?sv=2026-02-06&spr=https&st=2026-11-02T23%3A32%3A36Z&se=2026-11-03T00%3A32%3A36Z&sr=c&sp=r&sig=7L8Gnl%2Ft3PBJmWUiC6plqte9658RMmpCAhT7Gr5AoBk%3D) ## Feature Process ### Generating Comments with AI Available for - Yotpo Reviews Prime, Premium, and Enterprise plans - Reviews written in the English language Reduce the time and effort spent on writing comments by using the power of AI to generate personalized comments. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/image-1699540001243.png?sv=2026-02-06&spr=https&st=2026-11-02T23%3A32%3A36Z&se=2026-11-03T00%3A32%3A36Z&sr=c&sp=r&sig=7L8Gnl%2Ft3PBJmWUiC6plqte9658RMmpCAhT7Gr5AoBk%3D) You can choose from three tones of voice when generating your comment: **friendly, professional, or playful**. The generated comment will be based on the content of the review, the star rating, the [review sentiment](/v1/docs/smart-sentiment-analysis), and whether you want your comment to be private or public. You can also edit the suggested text to make it more personal and better reflect your brand’s voice. ### Adding Links to Comments Direct customers to other product pages, shipping information, UGC galleries, or any other resource by adding hyperlinks to your comments. To add a link when responding via Moderation or email, format the text as follows: `[desired text between brackets](desired URL between parentheses)` **Example:** `[my clickable text](https://www.yotpo.com/)` **Note** The URL must begin with http:// or https://. ### Editing Comments and Comment Status You can edit a comment at any time, change its visibility (public or private), or delete it. To edit a comment: In your **Yotpo Reviews** main menu, go to **Reviews >** [**Moderation**](https://reviews.yotpo.com/#/moderation/reviews). 1. Locate the comment you want to edit. 2. Click **Edit**. 3. Make your desired changes: - Select **Public** or **Private** from the visibility dropdown (if needed). - To delete the comment, click **Delete**. 4. Click **Done** to save your changes. **Note** Not all emojis are currently supported by the Comments feature. Using an unsupported emoji may prevent the comment from posting. ### Customizing the Comments Settings Here you can edit the following: #### Adding/Editing a Name 1. From your **Yotpo Reviews** main menu, go to **Emails > Comment Emails**. 2. Under **General Settings**, add or edit the name you'd like to appear on-site when you comment. 3. Click **Save Changes**. #### Adding/Deleting an Avatar 1. From your **Yotpo Reviews** main menu, go to **Emails > Comment Emails**. 2. Under **General Settings**, upload or remove the image you'd like to use as your avatar. 3. Click **Save Changes**. #### Enabling/Disabling the Comment Display Mode 1. From your **Yotpo Reviews** main menu, go to **Emails > Comment Emails**. 2. Select the **Display comments in expanded mode** checkbox. - Comments can appear expanded or collapsed on your website. - You can preview the difference on the right-hand side of the page. 3. Click **Save Changes**. ### Customizing the Comment Notification Email Settings You can customize the notification email that will be sent to customers when you comment on their review. To customize the comment notification email: 1. From your **Yotpo Reviews** main menu, go to **Emails > Comment Emails**. 2. Select the **Email Settings** tab. 3. You can edit the following elements: - Email subject - Body - Footer - Shortcodes - Enable/disable Promoted Products - If enabled, promoted products will appear at the bottom of the email. 4. Click **Save Changes**. - You must save before previewing your edits. ### Sending a Test Email You can send yourself a test email to preview how the notification appears in an email client. For more information, see [Sending Test Emails](https://support.yotpo.com/docs/creating-a-review-request#test-your-review-request-email). ### ## Related - [Moderating Reviews](/moderating-reviews.md) - [Moderating Q&A](/moderating-qa.md) - [Comments Customization](/comments-customization.md)