Goals and Outcomes
Collect higher-quality reviews with Yotpo Smart Prompts. Yotpo’s AI-powered engine dynamically suggests relevant topics based on previous reviews and shopper behavior. This encourages shoppers to write more helpful and topic-rich reviews.
In this article, you’ll learn how to add Smart Prompts to your review requests.
Available for
Stores using English, French, Spanish, or German.
Feature Overview
Smart Prompts uses Yotpo’s proprietary AI technology to identify the topics shoppers are most interested in for each product. The engine surfaces topics based on mentions in past reviews, sentiment, and on-site click data of Yotpo Smart Filters.
To reduce bias and ensure a healthy mix of topics, an element of randomness is added when topics are selected.
When a shopper opens the review request landing page, Smart Prompts suggests three relevant topics. The suggested topics are displayed in the language of the shopper’s review request. Smart Prompts supports English, French, Spanish, and German.
The topics are selected dynamically for each product and are continually optimized based on new reviews and on-site trends.
If the shopper mentions a suggested topic or a word related to the topic, the topic text turns green and a progress bar starts to fill. This positive feedback encourages the shopper to continue writing, helping maximize the review length and quality.
The progress bar reaches 100% only when:
All three topics are mentioned.
The review contains at least 200 characters.
Note
Shoppers will only see suggested topics for products that have enough past reviews. You’ll usually need at least 10 past reviews to start seeing suggested topics for a product. This number may vary depending on how topic-rich the reviews are.
Tip
Learn how AI-powered review requests can generate more sales in our blog post.
Getting Started
Before using Smart Prompts, make sure your review collection form is set to either Auto-optimize or Landing page. To learn more, see the Creating Review Request article.
Setting up Smart Prompts
To set up Smart Prompts:
In the Yotpo Reviews main menu, go to Settings > Smart Prompts.
Turn on the Smart Prompts toggle.
Click Save changes.
Adding topics to your blocklist
Yotpo automatically cleans up topic suggestions by filtering out irrelevant or undesirable topics. This includes:
Words identified as profanities.
Words with negative sentiment.
Non-English words.
Names of accounts, products, people, places, dates, etc.
Generic site-related words such as “brand”, “business”, “customer”, etc.
We won’t filter out more useful words such as “order”, “package”, “selection”, “service”, “shipping”, “website”, etc.Words which were mentioned only once in a past review.
Yotpo does not filter out potentially useful words such as “order,” “package,” “selection,” “service,” “shipping,” and “website.”
To prevent a specific topic from appearing as a suggestion, add it to your personal blocklist. You can add or remove topics at any time.
To add topics to your blocklist:
From the Smart Prompts page, click Manage blocklist.
Add the words you do not want to appear as suggested topics.
Click Save.
FAQ
How can I see a preview of the review form with suggested topics?
To see a sample review with suggested topics, just send a test email. The review form will display generic topics unrelated to any product. If you want to see dynamic topic suggestions for a specific product, send yourself a manual product review request.
How does the engine choose which topics to suggest?
The engine suggests topics that were mentioned at least twice in past reviews. We’ll prioritize topics according to how often they are mentioned, what their sentiment is, how relevant they are, and whether they are clicked in the onsite Smart Filters.
Does the shopper have to use the exact topic word for it to turn green?
Our algorithm recognizes synonyms and variations of the topic suggestion, even if the exact word is not used. For example, if the topic suggestion is “shipping”, we’ll recognize similar words such as “shipment”, ”shipped”, “delivery”, and “delivered”.
Can Smart Prompts suggest topics in different languages?
Yes. Smart Prompts supports English, French, Spanish, and German. The suggested topics are displayed in the language of the shopper’s review request.