Adding Smart Prompts to your Review Requests

Collect higher-quality reviews with Yotpo Smart Prompts. Our AI-powered engine dynamically suggests relevant topics based on previous reviews and shopper behavior. This encourages shoppers to write more helpful and topic-rich reviews.

In this article, you'll learn how to add Smart Prompts to your review requests.

How it works

Smart Prompts uses Yotpo’s proprietary AI technology to identify the topics that shoppers are most interested in per product. Our engine surfaces topics based on mentions in past reviews, sentiment, and on-site click data of Yotpo Smart Filters. To negate bias and ensure a healthy mix of topics, we add a dimension of randomness in the selection of the topics. When a shopper opens the landing page review request, Smart Prompts suggests three relevant topics. These topics are chosen dynamically per product and are continually optimized based on new reviews and on-site trends.

If the shopper mentions a suggested topic, or a word relating to the topic, the topic text turns green and a progress bar starts to fill up. This positive feedback encourages the shopper to continue writing, helping maximize the review length and quality. The progress bar will reach 100% only if all three topics are mentioned and the review contains at least 200 characters.

Getting started

Before you start using Smart Prompts, you must first make sure your review collection form is set to either “auto-optimize” or “landing page”. Find out how

To set up Smart Prompts:

1. In your Yotpo Reviews main menu, go to Settings > Smart Prompts.
2. Turn on the Smart Prompts toggle.
3. Click Save changes.

Adding topics to your blocklist

Yotpo automatically cleans up your topic suggestions by filtering out anything irrelevant or undesirable. This includes:

• Words we identified as profanities
• Words with a negative sentiment
• Non-English words
• Names of accounts, products, people, places, dates, etc.
• Generic site-related words such as “brand”, “business”, “customer”, etc.
  We won’t filter out more useful words such as “order”, “package”, “selection”, “service”, “shipping”, “website”, etc.
• Words which were mentioned only once in a past review

If you want to make sure a specific topic does not appear as a suggestion, you can add it to your personal blocklist. You can add or remove topics at any time.To add topics to your blocklist:

1. From the Smart Prompts window (Collect Reviews > Smart Prompts), click Manage blocklist.
2. Add the words you do not want to appear as suggested topics.
3. Click Save.

FAQ