---
title: "Bigcommerce: Order Statuses not Supported by Yotpo 		 			Troubleshooting 			We are investigating this issue"
slug: "bigcommerce-order-statuses-not-supported-by-yotpo"
tags: ["Reviews", "BigCommerce"]
updated: 2024-04-02T07:13:42Z
published: 2024-04-02T07:13:42Z
canonical: "support.yotpo.com/bigcommerce-order-statuses-not-supported-by-yotpo"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.yotpo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# BigCommerce: Order Statuses not Supported by Yotpo

Products

			
				
					
						  

					
					Reviews
		
			

				

###### Supported plans

				

Free, Starter, Pro, Premium, Enterprise

			
			

				

###### eCommerce Platform

				

BigCommerce

			

[BigCommerce](https://www.yotpo.com/integrations/bigcommerce/) holds status_id field for each order. We support all Bigcommerce statuses, except for status ids 0, 4, 5, 6, which are Incomplete, Refunded, Cancelled, and Declined respectively.

	

```markup
{
"id": 0, 
"name": "Incomplete", 
"order": 0 
},{
        "id": "4",
        "name": "Refunded",
        "order": "11"
    },
    {
        "id": "5",
        "name": "Cancelled",
        "order": "9"
    },
    {
        "id": "6",
        "name": "Declined",
        "order": "10"
    },
```