BigCommerce: Uninstalling Yotpo Reviews

If you want to uninstall Yotpo from your store, you need to follow these steps:

1. Disable Automatic Review Requests.
2. Disable Yotpo email notifications.
3. Remove the Yotpo JavaScript.
4. Remove the Yotpo's Reviews Widget.
5. Deactivate your Yotpo Account.

1. Disable the automatic review request

1. Log into Yotpo Reviews.
2. Click Collect Reviews.
3. Click Automatic Review Requests.
4. Switch off the toggle next to Review Request Emails Enabled.
5. Click the Save Changes button at the bottom of the screen.

   

2. Disable notifications within the Yotpo Account

1. Log into Yotpo Reviews.
   
2. Click on  (On the top right).
3. Select Account Settings.
4. Click on Email Preferences.
5. Disable each notification you do not wish to receive.
6. Click the Save Changes button at the bottom right corner of the screen.

3. Remove the Yotpo JavaScript

In Stencil theme

1. Access your BigCommerce admin.
2. Click Storefront.
3. Go to Script Manager.
4. Under the "Name of the Script" field, find and remove the following code:

<script type="text/javascript">
(function e(){var e=document.createElement("script");e.type="text/javascript",e.async=true,e.src="//staticw2.yotpo.com/###YOUR-APP_KEY###/widget.js";var t=document.getElementsByTagName("script")[0];t.parentNode.insertBefore(e,t)})();
</script>

5. Click Save.

In Blueprint theme

1.  Log into your BigCommerce Admin page.
2. Click Storefront Design.
3. Click Themes.
4. Click Edit HTML/CSS.
5. Click HTMLHead.html under Other Template Files>Panels.
6. Remove or comment-out the following code, just above </head>:

<script type="text/javascript">
(function e(){var e=document.createElement("script");e.type="text/javascript",e.async=true,e.src="//staticw2.yotpo.com/###YOUR-APP_KEY###/widget.js";var t=document.getElementsByTagName("script")[0];t.parentNode.insertBefore(e,t)})();
</script>

7. Click Save at the top left of the page

4. Remove the Yotpo Reviews Widget

In Stencil theme

1. Open the Theme Editor in your BigCommerce admin.
2. Click on Storefront.
3. Click on My Themes.
4. Click on Advanced.
5. Click on Edit Theme FIles.
6. Open the Theme Editor in your BigCommerce admin.
7. Click Templates > Components > Products > product-view.html or product.html.

8. Remove the following code:

<div class="yotpo yotpo-main-widget" 
data-product-id="{{ product.id }}" 
data-name="{{ product.title }}" 
data-url="{{ product.url }}" 
data-image-url="{{getImage product.main_image}}" 
data-description="{{ product.description }}"> 
</div> 

In Blueprint theme

1. Click Storefront Design.
2. Click Themes.
3. Click Edit HTML/CSS.
4. Click ProductDetails.html under Other Template Files>Panels.
5. Remove or comment-out the following code:

<script type="text/javascript">//<![CDATA[
 var div = document.createElement("div");
 div.setAttribute('class', 'yotpo yotpo-main-widget');
 div.setAttribute('data-product-id',"%%GLOBAL_ProductId%%");
 div.setAttribute('data-name',"%%GLOBAL_ProductName%%");
 div.setAttribute('data-url', document.URL);
 div.setAttribute('data-description',"");
 div.setAttribute('data-image-url', "%%GLOBAL_ThumbImageURL%%");
 if ($(".yotpo.placeholder").length) {
 $(".yotpo.placeholder").append(div);
 } else {
 $("#ProductDescription").append(div);
 }
 //]]></script>

6. Click Save at the top left of the page.

5. Deactivate your Yotpo Account

To prevent additional emails (review requests, etc.) from being sent to your customers, please contact Yotpo's Support Team with a request to deactivate your account.

Make sure to let the Support team know whether you have already uninstalled the Yotpo app from your site.

If you would like to access the account in the future, you can do so by using your current credentials.