---
title: "BigCommerce: Uninstalling Yotpo Reviews"
slug: "bigcommerce-uninstalling-yotpo"
tags: ["Reviews ", "BigCommerce"]
updated: 2025-04-07T12:55:12Z
published: 2025-04-07T12:55:12Z
canonical: "support.yotpo.com/bigcommerce-uninstalling-yotpo"
excludeFromSearch: true
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.yotpo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# BigCommerce: Uninstalling Yotpo Reviews

Products

  

Reviews

###### Supported plans

Free, Starter, Pro, Premium, Enterprise

###### eCommerce Platform

BigCommerce

If you want to uninstall Yotpo from your store, you need to follow these steps:

1. Disable Automatic Review Requests.
2. Disable Yotpo email notifications.
3. Remove the Yotpo JavaScript.
4. Remove the Yotpo's Reviews Widget.
5. Deactivate your Yotpo Account.

Tip:

If you want to temporarily disable Yotpo, you can do so by adding ***<!-- and -->*** *to the start and the end of the Yotpo code.* By adding this piece of code, you will not need to re-add the Yotpo code.

## 1. Disable the automatic review request

1. Log into Yotpo Reviews.
2. Click **Collect Reviews.**
3. Click **Automatic Review Requests.**
4. Switch off the toggle next to **Review Request Emails Enabled.**
5. Click the **Save Changes** button at the bottom of the screen.

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/c65576b1-fee0-4d4f-bace-591cc153fcb1.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A17%3A03Z&se=2026-11-12T00%3A17%3A03Z&sr=c&sp=r&sig=UaItjai9qWgq17wOmQ4dDbs1gkzl0dlh0TCn8p4QxeY%3D)

## 2. Disable notifications within the Yotpo Account

<editor360-custom-block data-preprocessing="true" data-sanitizationtags="strong"><ol><li>Log into Yotpo Reviews.<strong><br></strong></li><li>Click on <img src="https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/50c1601a-68ef-4530-a862-9319ce7eb3e9.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A17%3A03Z&se=2026-11-12T00%3A17%3A03Z&sr=c&sp=r&sig=UaItjai9qWgq17wOmQ4dDbs1gkzl0dlh0TCn8p4QxeY%3D" class="fr-fic fr-dii">&nbsp;(On the top right).</li><li>Select <strong>Account Settings.</strong></li><li>Click on <strong>Email Preferences.</strong></li><li><strong>Disable</strong> each notification you do not wish to receive.</li><li>Click the <strong>Save Changes&nbsp;</strong>button at the bottom right corner of the screen.</li></ol></editor360-custom-block>

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/cd831d8f-ecb2-4388-b968-0fae65f6dbfe.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A17%3A03Z&se=2026-11-12T00%3A17%3A03Z&sr=c&sp=r&sig=UaItjai9qWgq17wOmQ4dDbs1gkzl0dlh0TCn8p4QxeY%3D)

## 3. Remove the Yotpo JavaScript

#### In Stencil theme

1. Access your **BigCommerce admin.**
2. Click **Storefront.**
3. Go to **Script Manager.**
4. Under the "Name of the Script" field, **find and remove** the following code:

```plaintext
<script type="text/javascript">
(function e(){var e=document.createElement("script");e.type="text/javascript",e.async=true,e.src="//staticw2.yotpo.com/###YOUR-APP_KEY###/widget.js";var t=document.getElementsByTagName("script")[0];t.parentNode.insertBefore(e,t)})();
</script>
```

1. Click **Save.**

<editor360-custom-block data-preprocessing="true" data-sanitizationtags="strong"><section class="warningBox"><div class="title"><strong>Please note:</strong></div><div class="content"><div class="content"><strong><strong>###API_KEY###</strong> is your own unique API key.</strong></div></div></section></editor360-custom-block>

#### In Blueprint theme

1. Log into your BigCommerce Admin page.
2. Click **Storefront Design**.
3. Click **Themes**.
4. Click **Edit HTML/CSS**.
5. Click **HTMLHead.html** under **Other Template Files**>**Panels**.
6. Remove or comment-out the following code, just above </head>:

```javascript
<script type="text/javascript">
(function e(){var e=document.createElement("script");e.type="text/javascript",e.async=true,e.src="//staticw2.yotpo.com/###YOUR-APP_KEY###/widget.js";var t=document.getElementsByTagName("script")[0];t.parentNode.insertBefore(e,t)})();
</script>
```

1. Click **Save** at the top left of the page

## 4. Remove the Yotpo Reviews Widget/Star Rating Widget

#### In Stencil theme

Tip:

If you pasted the Reviews Widget code in a different template file from product-view.html or product.html, you can remove or comment it out from there.

1. Open the **Theme Editor** in your BigCommerce admin.
2. Click on **Storefront.**
3. Click on **My Themes.**
4. Click on **Advanced.**
5. Click on **Edit Theme FIles.**
6. Open the **Theme Editor** in your **BigCommerce admin.**
7. Click **Templates** > **Components** > **Products** > **product-view.html** or **product.html.**

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/9b68c906-7bad-4235-b9f6-cc8350c7071f.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A17%3A03Z&se=2026-11-12T00%3A17%3A03Z&sr=c&sp=r&sig=UaItjai9qWgq17wOmQ4dDbs1gkzl0dlh0TCn8p4QxeY%3D)

1. Remove the following code:

```plaintext
<div class="yotpo yotpo-main-widget" 
data-product-id="{{ product.id }}" 
data-name="{{ product.title }}" 
data-url="{{ product.url }}" 
data-image-url="{{getImage product.main_image}}" 
data-description="{{ product.description }}"> 
</div>
```

#### In Blueprint theme

1. Click **Storefront Design**.
2. Click **Themes.**
3. Click **Edit HTML/CSS**.
4. Click **ProductDetails.html** under **Other Template Files**>**Panels**.
5. Remove or comment-out the following code:

```javascript
<script type="text/javascript">//<![CDATA[
 var div = document.createElement("div");
 div.setAttribute('class', 'yotpo yotpo-main-widget');
 div.setAttribute('data-product-id',"%%GLOBAL_ProductId%%");
 div.setAttribute('data-name',"%%GLOBAL_ProductName%%");
 div.setAttribute('data-url', document.URL);
 div.setAttribute('data-description',"");
 div.setAttribute('data-image-url', "%%GLOBAL_ThumbImageURL%%");
 if ($(".yotpo.placeholder").length) {
 $(".yotpo.placeholder").append(div);
 } else {
 $("#ProductDescription").append(div);
 }
 //]]></script>
```

1. Click **Save** at the top left of the page.

To remove the Star Rating widget as well, follow the same steps as described above based on your theme.

## 5. Deactivate your Yotpo Account

To prevent additional emails (review requests, etc.) from being sent to your customers, please contact [Yotpo's Support Team](https://yap.yotpo.com/#/?modal=contact_support) with a request to deactivate your account.

Make sure to let the Support team know whether you have already uninstalled the Yotpo app from your site.

If you would like to access the account in the future, you can do so by using your current credentials.