Billing FAQ

If you’re using the Reviews Booster for additional orders, you’ll be charged for its usage on a monthly basis.

The usage for the previous month will be charged in your next billing cycle. For example, if your billing cycle is on the 5th of the month, the usage for the period from 5th of January to 4th of February will be invoiced on the 5th of February.

You can see a breakdown of your billing in Account Settings > Billing.

You can see which credit card is connected to your Yotpo account:

1. Log into your Yotpo Account

2. Click the   icon on the upper-right corner of your screen

3. Choose Account Settings

4. Click on Billing

The last 4 digits of the credit card will appear on this screen.

*Please Note: If you use Shopify as your e-commerce platform, your billing information is processed through the Shopify App Market. If you would like to view or update your billing information, please contact Shopify support using the following link:

https://www.shopify.com/contact

Credit card and billing details can be securely updated from the billing portal in your Yotpo account:

1. Log into your Yotpo Account using the admin email of your account

2. Click the profile icon on the upper-right corner of your screen

3. Choose Account Settings

4. Click on Billing

5. Click the Edit button under 'Credit Card Details'
    

6. Update your details

7. Click Save Changes

For a detailed video explanation, click here.

You can re-upgrade to any self-service plan by accessing the billing portal in your Yotpo account:

1. Log into your Yotpo Account.

2. Click the   icon on the upper-right corner of your screen.

3. Choose Account Settings.

4. Click Billing.

5. Click Upgrade on the plan you want to upgrade.

If your previous plan is not available there, please contact our Support Team.

You can find the plan you're on in the billing portal in your Yotpo account:

1. Log into your Yotpo Account.

2. Click the   icon on the upper-right corner of your screen.

3. Choose Account Settings.

4. Click Billing.

Your Yotpo package might be priced based on the number of automatic review request emails sent by your account. The number of sent review requests might be different than the number of your store's orders due to multiple products in one order, reminder emails, Q&A, etc.

If you believe that your average charge was based on the wrong number of automatic review requests or orders, please contact Yotpo support and include the number of expected automatic review requests/orders for your account.

We understand that sometimes people forget to cancel subscriptions, so we offer refunds for up to 14 days after the end of the trial.

You can request a refund by contacting our Support Team.

If you can't update your credit card details, your account was likely downgraded to a free plan after we failed to charge your previous credit card.

To update your card, you need to upgrade your account back to your desired premium plan in your account's billing portal:

1. Log into your Yotpo Account using the admin email of your account

2. Click the   icon on the upper-right corner of your screen

3. Choose Account Settings.

4. Click Billing.

5. Click Upgrade on the plan you want to upgrade.

Now you can update your credit card info under the 'Credit Card Details' section of the billing page.

• If your previous plan is not available in the billing portal, it is no longer being offered.

To upgrade your Yotpo package, follow these steps:

1. Log into your Yotpo Account

2. Click the   icon on the upper-right corner of your screen

3. Choose Account Settings.

4. Click Billing.

5. Click Upgrade on the plan you want to upgrade.

6. Adjust the slider under "Estimated monthly orders" to suit your needs.

7. Select your desired plan

8. Click the Checkout button in the bottom right corner

Only admin users have access to the billing page and can update the payment method.

We accept any US or International credit card. Customers that join our annually pre-paid premium plans, may also pay with a wire transfer or ACH (US only).

No, our system can only save one payment method at a time. Updating your credit card details will delete the previous ones from our system.

All of your invoices are sent to your billing email, but you can also access them from the billing portal of your account:

1. Log into Yotpo Reviews.

2. Click the   icon on the upper-right corner of your screen.

3. Choose Account Settings.

4. Click Billing.

5. See Invoices.

6. Click on the blue download arrow next to the invoice you want to download.

Unfortunately no. We use an automated billing system that does not allow us to retroactively edit invoices.

This depends on your payment method. If you've been paying with a credit card, your first invoice will be prorated to reflect the previous billing period and deducted accordingly.

Yes. You can downgrade your plan up to 30 days before the end of your billing cycle.

For information on plan cancellation, please click here

Yes, if you discontinue using Yotpo during your subscription period, you will still be charged until the end date listed on your most recent paid invoice.

This is only relevant for customers who join our annual pre-paid premium plans.

All billing details are based on the terms outlined in your signed contract (payment terms, payment method, billing address, etc).

To check discrepancies, compare the details on your invoice with those in your contract. If inconsistencies persist, please contact Yotpo Support for assistance.

This is only relevant for customers who join our annual pre-paid premium plans.

Any changes to your existing contract must be handled by your Customer Success Manager. Please reach out to them directly.

This is only relevant for customers who join our annual pre-paid premium plans.

Billing frequency is determined by your contract with Yotpo and can be renegotiated during the renewal process. To discuss changes, contact your Customer Success Manager.

Below is a list of documents that contain the relevant information:

1. Yotpo UK - VAT certificate 2025
   VAT Certificate for Yotpo UK
   VAT certificate for 2025.

2. Yotpo UK - Certificates of UK tax residence tax treaty - Romanian & Chilean clients
   Tax Residence Certificate - Romania & Chile
   Tax residence for Romanian & Chilean clients.

3. Yotpo UK - Certificate of UK tax residence
   UK Tax Residence Certificate
   Certificate confirming UK tax residency.

4. Yotpo UK - Bank details JP Morgan
   JP Morgan Bank Details
   Bank details for JP Morgan UK.

5. Yotpo Inc- Bank details EUR
   EUR Bank Details for Yotpo Inc
   Bank details for EUR transactions.

6. Yotpo Inc - W9 Form 2025
   W9 Form for Yotpo Inc 2025
   W9 form for 2025 tax year.

7. Yotpo LTD - Bank details
   Yotpo LTD Bank Details
   Bank details for Yotpo LTD.

8. Yotpo Inc - Bank details GBP
   GBP Bank Details for Yotpo Inc
   Bank details for GBP transactions.

9. Payment details for sending checks
   Check Payment Details
   Instructions for sending payments by check.

10. Yotpo Inc - Bank details USD
    USD Bank Details for Yotpo Inc
    Bank details for USD transactions.ΩΩ

This is only relevant for customers who join our annual pre-paid premium plans.

The billing contact is determined by your contract with Yotpo. To discuss changes, contact your Customer Success Manager.