Chat Overview
Did you know that every text marketing campaign you send can continue as a chat conversation in Yotpo SMS & Email's Chat feature? Enable it in the Chat tab and reach out to customers so that you can resolve any pressing issues, answer questions on new orders, and respond to their feedback all through a user-friendly chat layout.
Note
Merchants who use toll-free numbers, long virtual numbers, and dedicated shortcodes to text their customers.
Setting Up Chat
In the General Settings, go to the Chat tab. Here, you’ll find all the settings for the Chat tool. You can enable Chat, turn on the auto-response feature, and customize the message sent to subscribers who reply to your campaigns and flows.
