Commenting on Reviews and Answering Questions Using Email

If you have the Help Desk integration enabled and are not using a Help Desk platform (like Zendesk) to comment on reviews or answer questions, then this article is for you.

Commenting Using Email

The Reviews email contains three text sections and the original review.

==========Write below this line to comment in private==========









==========Write below this line to comment in public==========






==========Publish the review yes/no==========
Yes

=============================================

Review score: 5 reviews 
Review title: Loved it 
Review body: This is just what I was looking for. The price was good and the phone is far easier to use than my old Android device.
Reason for escalation: Reviews Star Rating
Reviewer name: Gregory 
Reviewer email: gkohll@sharklasers.com 
Product url: http://marlas-shopify-test-store.myshopify.com/collections/frontpage/products/iphone-5

Click ReplyEdit the content as follows:

• To make a private comment, enter the comment in the text below "Write below this line to comment in private".

==========Write below this line to comment in private==========
Enjoy your new iPhone!








==========Write below this line to comment in public==========






==========Publish the review yes/no==========
Yes

=============================================

Review score: 5 reviews 
Review title: Loved it 
Review body: This is just what I was looking for. The price was good and the phone is far easier to use than my old Android device.
Reason for escalation: Reviews Star Rating
Reviewer name: Gregory 
Reviewer email: gkohll@sharklasers.com 
Product url: http://marlas-shopify-test-store.myshopify.com/collections/frontpage/products/iphone-5

• To make a public comment, enter the comment in the text below "Write below this line to comment in public"

==========Write below this line to comment in private==========
 






 ==========Write below this line to comment in public==========
Hey Gregory, thanks for the great feedback! 



 ==========Publish the revuew yes/no========== Yes
 =============================================
 Review score: 5 reviews 
Review title: Loved it 
Review body: This is just what I was looking for. The price was good and the phone is far easier to use than my old Android device. Reason for escalation: Reviews Star Rating Reviewer name: Gregory 
Reviewer email: gkohll@sharklasers.com 
Product url: http://marlas-shopify-test-store.myshopify.com/collections/frontpage/products/iphone-5

• To publish the review, enter Yes below "Publish the review yes/no", otherwise enter No.

Click Send.

The following information appears in the email header:

Answering Using Email

The Q&A email contains three text sections and the original question.

==========Write below this line to answer in private==========









==========Write below this line to answer in public==========






==========send question to past shoppers yes/no==========
Yes

=============================================
Question: "Which charger cable do I need?"

Reason for escalation: "Community didn't answer"

Questioner name: Gregory
Questioner email: gkohll@sharklasers.com 
Product name: Iphone 5 
Product url: http://marlas-shopify-test-store.myshopify.com/products/iphone-5

1. Click Reply.
2. Edit the content as follows:
   • To make a private answer, enter the comment in the text below "Write below this line to comment in private".
   • To make a public answer, enter the comment in the text below "Write below this line to comment in public"
   • To send the question to past shoppers, so they can answer, enter Yes below "send the question to past shoppers yes/no", otherwise enter No.

==========Write below this line to answer in private==========









==========Write below this line to answer in public==========
You can use the Apple Lightning connector.





==========send question to past shoppers yes/no==========
Yes

=============================================
Question: Which charger cable to I need?

Reason for escalation: "Community didn't answer"

Questioner name: Gregory
Questioner email: gkohll@sharklasers.com 
Product name: Iphone 5 
Product url: http://marlas-shopify-test-store.myshopify.com/products/iphone-5

1. Click Send.

The following information appears in the email header:

Adding Links to Comments and Q&A responses.

Direct customers to other product pages, shipping policies, UGC galleries, or other resources by adding hyperlinks to your comments and Q&A answers. 

To add a link to a comment on a review or an answer to a Q&A question, simply add the desired URL to your text. Your URL will automatically become clickable upon submission of your comment or answer to a Q&A question.

Adding Clickable Text to your Comments and Answers

Link text to your desired destination URL by using the following syntax when commenting via Moderation or email:

[my clickable text](https://www.yotpo.com/)