--- title: "Commenting on Reviews and Answering Questions Using Email Tips & Quick Solutions We are collecting votes for this issue" slug: "commenting-on-reviews-and-answering-questions-using-email" tags: ["Reviews ", "Adobe Commerce (Magento)", "Volusion", "WooCommerce", "Salesforce Commerce Cloud", "BigCommerce", "Shopify Plus", "Shopify", "Custom"] updated: 2023-06-25T09:46:08Z published: 2023-06-25T09:46:08Z canonical: "support.yotpo.com/commenting-on-reviews-and-answering-questions-using-email" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.yotpo.com/llms.txt > Use this file to discover all available pages before exploring further. # Commenting on Reviews and Answering Questions Using Email Products Reviews ###### Supported plans Premium, Enterprise ###### eCommerce Platform Shopify, Shopify Plus, Adobe Commerce (Magento), BigCommerce, WooCommerce, Volusion, Salesforce Commerce Cloud, Custom If you have the [Help Desk integration enabled](/v1/docs/help-desk-integration-configuration-guide-for-reviews) and are **not** using a Help Desk platform (like Zendesk) to comment on reviews or answer questions, then this article is for you. Please note: If you are using a Help Desk platform like Zendesk, see [this article](/v1/docs/help-desk-integration-user-guide-for-reviews) ## Commenting Using Email The Reviews email contains three text sections and the original review. ```none ==========Write below this line to comment in private========== ==========Write below this line to comment in public========== ==========Publish the review yes/no========== Yes ============================================= Review score: 5 reviews Review title: Loved it Review body: This is just what I was looking for. The price was good and the phone is far easier to use than my old Android device. Reason for escalation: Reviews Star Rating Reviewer name: Gregory Reviewer email: gkohll@sharklasers.com Product url: http://marlas-shopify-test-store.myshopify.com/collections/frontpage/products/iphone-5 ``` Click ReplyEdit the content as follows: - To make a private comment, enter the comment in the text below "Write below this line to comment in private". ```none ==========Write below this line to comment in private========== Enjoy your new iPhone! ==========Write below this line to comment in public========== ==========Publish the review yes/no========== Yes ============================================= Review score: 5 reviews Review title: Loved it Review body: This is just what I was looking for. The price was good and the phone is far easier to use than my old Android device. Reason for escalation: Reviews Star Rating Reviewer name: Gregory Reviewer email: gkohll@sharklasers.com Product url: http://marlas-shopify-test-store.myshopify.com/collections/frontpage/products/iphone-5 ``` - To make a public comment, enter the comment in the text below "Write below this line to comment in public" ```none ==========Write below this line to comment in private========== ==========Write below this line to comment in public========== Hey Gregory, thanks for the great feedback! ==========Publish the revuew yes/no========== Yes ============================================= Review score: 5 reviews Review title: Loved it Review body: This is just what I was looking for. The price was good and the phone is far easier to use than my old Android device. Reason for escalation: Reviews Star Rating Reviewer name: Gregory Reviewer email: gkohll@sharklasers.com Product url: http://marlas-shopify-test-store.myshopify.com/collections/frontpage/products/iphone-5 ``` - To publish the review, enter Yes below "Publish the review yes/no", otherwise enter No. Click **Send**. The following information appears in the email header: | From name: | Yotpo Reviews | | --- | --- | | From email: | reviews@yotpo.com | | Reply-to-email: | A unique email address for the escalated email. This address is generated by Yotpo. | | Subject line: | According to the escalation reason If the review is not escalated and is forwarded to the Help Desk, the subject line is generic. | ## Answering Using Email The Q&A email contains three text sections and the original question. ```none ==========Write below this line to answer in private========== ==========Write below this line to answer in public========== ==========send question to past shoppers yes/no========== Yes ============================================= Question: "Which charger cable do I need?" Reason for escalation: "Community didn't answer" Questioner name: Gregory Questioner email: gkohll@sharklasers.com Product name: Iphone 5 Product url: http://marlas-shopify-test-store.myshopify.com/products/iphone-5 ``` 1. Click Reply. 2. Edit the content as follows: - To make a private answer, enter the comment in the text below "Write below this line to comment in private". - To make a public answer, enter the comment in the text below "Write below this line to comment in public" - To send the question to past shoppers, so they can answer, enter Yes below "send the question to past shoppers yes/no", otherwise enter No. ```none ==========Write below this line to answer in private========== ==========Write below this line to answer in public========== You can use the Apple Lightning connector. ==========send question to past shoppers yes/no========== Yes ============================================= Question: Which charger cable to I need? Reason for escalation: "Community didn't answer" Questioner name: Gregory Questioner email: gkohll@sharklasers.com Product name: Iphone 5 Product url: http://marlas-shopify-test-store.myshopify.com/products/iphone-5 ``` 1. Click **Send**. The following information appears in the email header: | From name: | Yotpo Reviews | | --- | --- | | From email: | reviews@yotpo.com | | Reply-to-email: | A unique email address for the escalated Q&A. This address is generated by Yotpo. | | Subject line: | According to the escalation reason If the review is not escalated and is forwarded to the Help Desk, the subject line is generic. | Important: This integration will only work if you are able to change the 'reply-to-email' on your helpdesk ### Adding Links to Comments and Q&A responses. Direct customers to other product pages, shipping policies, UGC galleries, or other resources by adding hyperlinks to your comments and Q&A answers. To add a link to a comment on a review or an answer to a Q&A question, simply add the desired URL to your text. Your URL will automatically become clickable upon submission of your comment or answer to a Q&A question. Tip: Correctly formatted email addresses and telephone numbers are also clickable in your comments. #### Adding Clickable Text to your Comments and Answers Link text to your desired destination URL by using the following syntax when commenting via Moderation or email: [my clickable text]([https://www.yotpo.com/](http://example.com/)) ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/b1959e8c-e36e-41bd-aed1-c9fe69e35582.gif?sv=2026-02-06&spr=https&st=2026-11-12T22%3A40%3A15Z&se=2026-11-12T23%3A40%3A15Z&sr=c&sp=r&sig=TcwHD2kNcxaZs1EQjTUZqbg%2FHutH1Dh5sz5bK6G4TmU%3D) Tip: The URL must begin with **http://** or **https://**. We recommend testing your links in the Yotpo Admin console to ensure that they are properly formatted.