---
title: "Contacting Yotpo Support"
slug: "contacting-yotpo-support"
tags: ["Reviews ", "Loyalty and Referrals", "Subscriptions", "Visual UGC", "SMS and Email"]
updated: 2026-09-25T11:24:57Z
published: 2026-09-25T11:24:57Z
canonical: "support.yotpo.com/contacting-yotpo-support"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.yotpo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contacting Yotpo Support

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If you haven't found the information you're looking for in our [Help Center](https://support.yotpo.com/), or if you require further assistance, feel free to contact our Support team.

> [!NOTE]
> Yotpo Live Support is currently offered in **English** **only**.

## Contacting Yotpo Support

To contact Yotpo Support:

1. Log in to your [Yotpo account](https://reviews.yotpo.com/#/home).

> **Forgot your password?**
> 
> To learn how to reset your password, click [here](https://support.yotpo.com/v1/docs/resetting-your-yotpo-account-password).
2. Click the chat bubble in the bottom-right corner of the screen.
3. Start a conversation with the chatbot.

> **Available for**
> 
> Depending on your plan, you may have access to additional support options:
> 
> - **Free** plan customers can receive assistance from the chatbot only.
> - **Starter and Pro** plan customers can open a case after interacting with the chatbot. Live chat with a Support agent is not available.
> - **Premium and Enterprise** plan customers can start a live chat or open a case.
> 
> To learn more about our plans, [click here](https://www.yotpo.com/pricing/).

## Starting a Live Chat

Live chat with a Support agent is available 24/7 for **Pro, Premium,** and **Enterprise** plan customers and provides real-time assistance.

After you click **Start a chat**, you can see your current position in the queue. You may need to wait for the next available agent.

> [!CAUTION]
> **Note**
> 
> You can cancel the chat at any time. A transcript of the conversation will be sent to you by email.

### Opening a Case

To open a case:

1. Click **Open a case** from the chat window.
2. Provide a detailed description of your issue and attach any screenshots or relevant materials that will help speed up the case resolution.
3. Once you are ready, click **Open a case** to submit your case.

We'll send you a confirmation email containing your case number so you can follow up on your request.

## Related

- [Resetting Your Yotpo Account Password](/resetting-your-yotpo-account-password.md)