Creating a Multi-message Campaign from a Template

Feature Overview

The Multi-Message Campaign (MMC) Templates Library helps you build multi-step campaigns more easily. If you’ve found it challenging to get started with MMCs, this library offers a practical solution by providing pre-built, reusable templates aligned with different campaign goals and audience types.

Instead of starting from scratch, you can choose a template that matches your objective, whether it’s for a seasonal promotion, a loyalty program, or a targeted segment. Each template gives you a clear starting point and the flexibility to make adjustments based on your needs.

Getting Started

To locate the MMC Templates Library, from your Yotpo SMS & Email Admin > Campaigns and click Create campaign. In the popup, select Multi-message and click Create campaign. You will be taken to the template library.

Using MMC Templates

Template Categories

The MMC Templates Library has a variety of templates to help you build campaigns to reach your customers. There are three main categories, each with subcategories:

When you click a subcategory, you'll see the templates that match. To start customizing a campaign, click a template card and click Customize campaign in the popup. If you want to save a template for later, click the heart icon on the card to add it to your favorites. This helps you quickly access the templates you use most often.

To learn more about building Multi-message campaigns, click here.