Customizing the Reviews Widget
Customizing the Reviews Widget
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The Reviews Widget lets you showcase your reviews on your homepage and product pages in a fully customizable format.
In this article, you'll learn how to use the widget editor to match your brand's tone and voice to create a seamless customer experience.
Accessing the widget editor
Use the flow below to access the new widget editor:
- From your Yotpo Reviews main menu, go to On-Site Widgets.
- Click Reviews Widget 3.0.
- Customize the widget according to your needs.
Please note:
If you haven't yet added the widget to your store, click on the platform relevant to you to learn how to add it:
Customization options
Layout
Choose a layout for your widget.
This option is available in the Layout section of the Reviews Widget Editor.
| Layout | Description |
|---|---|
| Standard | A straightforward layout with 3 columns. |
| Bold | A grid layout that emphasizes key-converting content such as media and reviews with high star ratings. Reviews with a star rating of 4 and above showcase larger titles. |
Colors & style
Define the colors, fonts, and other look and feel settings for your widget.
These options are available in the General Settings section of the Reviews Widget Editor.
| Setting | Description |
|---|---|
| Primary color | The color used for the aggregated star rating, filler icons, tab names, “Write A Review” button, and shopper status |
| Stars | The color used for the stars |
| Text | The color used for the Yotpo logo, title, aggregated reviews, shopper names, avatars, filter icon, and pagination |
| Background | The background color of the Reviews Widget on the product page on your website |
| Primary font | The font used for your widget header, review title, store comment title, etc. Learn how to add a custom font |
| Secondary font | The font used by any widget elements not using the primary font. Learn how to add a custom font |
| Widget width | The relative size of the widget as a percentage of the container size on your product page |
| Reviews per page | The number of reviews you’ll display on each page of the widget |
| Line separator style | The line that is displayed between each review |
Reviews summary
The Reviews Summary makes it easier for shoppers to quickly find the information they need by highlighting the main topics that appear across existing reviews in the Reviews Widget.
To learn more about The Reviews Summary, go to Adding the Reviews Summary
Widget header
Define the headline text and star rating text.
These options are available in the Widget Header section of the Reviews Widget Editor.
| Setting | Description |
|---|---|
| Headline text | When on, displays a header at the top of the Reviews Widget Default: On |
| Text | The text that is displayed at the top of the Reviews Widget Default: Customer Reviews |
| Average star rating | When on, displays the average star rating for the product at the top of the widget Default: On |
| BottomLine Text | The text that is used in the star rating Default: {{reviews_count}} reviews |
| Star distribution | When on, displays the number of reviews that were submitted per star rating Default: On |
Sorting & filtering
Define the on-site sorting logic and filtering options available to customers
These options are available in the Sorting & Filtering section of the Reviews Widget Editor.
Sort by
The order in which reviews are displayed on-site in the Reviews Widget. The parameters include:
| Parameter | Description |
|---|---|
| Most relevant | High-scoring reviews that are the most relevant to the shopper. Each review is given a score according to the following parameters:
|
| Most recent | Newly added reviews |
| With media | Reviews that include images or videos |
| Verified purchase | Reviews with “Verified buyer” badges. To learn more about reviewer badges, see the Reviewer Badges article. |
Filter by
The on-site filters are available to customers when viewing reviews.
Smart filters
Smart Filters let shoppers filter reviews by topics that interest them the most. Using AI, these topics are automatically selected according to their prominence in reviews and showcased on-site in a dynamic display. To learn more about Smart Filters, see Reviews Widget Smart Filters.
Custom questions
Define the display of information collected with the Custom Questions feature.
These options are available in the Custom Questions section of the Reviews Widget Editor.
| Setting | Description |
|---|---|
| Product feedback | The display location/s and color of product feedback Default: Off |
| Customer details | The display location/s of customer details Default: Off |
Reviews
Define the display settings for your reviews and comments.
These options are available in the Reviews section of the Reviews Widget Editor.
| Setting | Description |
|---|---|
| Avatar | When on, displays the customer avatar Default: On Note: The reviewer name is the name provided by the user the first time they leave a review. Even if that same user later changes the name associated with their email account, the initial name will continue to be applied to all future reviews. |
| Style | Choose to display either an icon or the shopper’s initials Default: Icon |
| Reviewer name format | Choose to display either the shopper’s first name and initial or their initials only Default: First name + initial |
| Reviewer badge | When on, displays a badge to indicate the authenticity of the reviewer. Learn more about reviewer badges Default: On |
| Date | When on, displays the date the review was submitted Default: On |
| Date format | The date format Default: DD/MM/YY |
| Store comment title | The title displayed above any comments you submit Default: Store Owner |
Empty state
Define what your widget looks like before you’ve started displaying reviews.
These options are available in the Empty State section of the Reviews Widget Editor.
| Setting | Description |
|---|---|
| Empty State | When on, and you haven’t published any reviews yet, displays text inviting shoppers to submit a review Default: On |
| Title text | The title of the empty state |
| Body text | The body text of the empty state |
| Button text | The button text of the empty state |
| Button color | The color of the button in the empty state |
Next steps
If the Reviews Widget is already live on your site, the next step is to add the Star Rating 3.0.
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