Customizing the Star Rating
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Customizing the Star Rating
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Star Ratings are a subtle yet effective way to establish buyer trust on any product or category page on your site. The Star Rating reflects the average aggregated rating of a product's published reviews and offers an easy way to link shoppers to read full reviews on your site.
In this article, you'll learn how to use the widget editor to match your brand's tone and voice to create a seamless customer experience.
Accessing the widget editor
Use the flow below to access the new widget editor:
In your Yotpo Reviews main menu, go to On-Site Widgets.
Click Star Rating.
Customize the widget according to your needs.
Please note:
If you haven't yet added the widget to your store, click on the platform relevant to you to learn how to add it:
Customization options
General settings
Setting | Description |
|---|---|
Stars | The color used for the stars |
Font | The font used for the text indicating the number of reviews. Learn how to add a custom font |
Widget placement
Product page
These settings will only affect the Star Rating widget on product pages.
Setting | Description |
|---|---|
Alignment | This will affect the location of the star rating and review count text in comparison to the product title |
Number of reviews | When on, displays the total number of reviews submitted for this product |
Text | The text that is used in the star rating |
Text color | The color used for the text indicating the number of reviews |
Average rating score | When on, displays the average star rating this product received |
Scroll to product reviews on click | When on, clicking the Star Rating will direct shoppers to read full reviews displayed in the Reviews Widget |
Show when there are no reviews | When on, Star Rating will display an empty rating |
Allow shoppers to write a review | When on, and your reviews have not been published yet, the display will invite shoppers to submit a review |
Other pages
These settings will affect the Star Rating widgets on your homepage, collection page, and cart page.
Setting | Description |
|---|---|
Alignment | This will affect the location of the star rating and review count text in comparison to the title above it |
Number of reviews | When on, displays the total number of reviews submitted |
Average rating score | When on, displays the average star rating |
Reviews summary
The Reviews Summary makes it easier for shoppers to quickly find the information they need by highlighting the main topics that appear across existing reviews in the Reviews Widget.
To learn more about The Reviews Summary, go to Adding the Reviews Summary
FAQ
Can I hide the star ratings when there are no reviews?
Go to Onsite Widgets > Star Rating.
Select the Star Rating widget with the gear icon.
Under Widget Placement, click on Product Page.
Scroll to Empty State and toggle off "Show when there are no reviews".
Save changes.
Note
This is only applicable to Star Ratings V3, for older version of the widget The star rating will only appear next to products that have reviews.
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