Customizing Your Review Emails Using the Email Template Editor

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Products


Reviews

Supported plans

Premium, Enterprise

eCommerce Platform

Shopify, Shopify Plus, Adobe Commerce (Magento), BigCommerce, WooCommerce, Volusion, Salesforce Commerce Cloud, Custom

Customize Yotpo-generated emails to match the native look and feel of your brand.

Getting started

To access the Email Template Editor:

  1. Log in to Yotpo Reviews

  2. Go to Emails > Email Template Editor

Customizing email templates

Please note:

We strongly recommend proficiency with HTML and CSS when customizing email templates. Yotpo Support will be happy to assist with functionality issues related to Yotpo code, however, issues related to the validity and customization of custom code are not supported.

Interested in having email templates tailor-made for you?

Reach out to your Yotpo representative to learn more about how our in-house Professional Services team can help you design beautiful on-brand email templates.

To customize your email template:

  1. Select the file you want to edit in the list on the left-hand side of the editor.

  2. If necessary, expand the Templates or Snippets list to view a full list of files.

  3. Edit the code within the editor workspace according to your requirements.

    • The editor workspace includes in-line syntax validation to automatically highlight code errors and anomalies. If your code includes errors, you will not be able to preview or save your changes until the errors are resolved.

  4. Changes made within the editor workspace are automatically saved so you can easily switch between template files without losing your work. 

  5. Each template includes optional placeholders you may use to display dynamic content such as user name, product name, store name, store URL, and header text.

  6. Click Save Changes.

Once your changes are saved, customization is applied to your live Yotpo-generated emails, and a new template version instance is created.

Important:

The templates and snippets outlined below represent Yotpo's new and improved templates (released in August 2018). As such, your templates may appear differently.

To get the new templates, you must first reset your templates by clicking the Reset Templates button in the upper right-hand corner.

Resetting templates will replace all your existing templates and customizations with the latest default files. 

General Templates

Description

email_layout.liquid

The email layout

custom_overrides.css

Your custom CSS overrides for Yotpo-generated emails

yotpo(readonly).css

Yotpo's emails CSS stylesheet

brand_logo.liquid

Your brand's logo

email_footer.liquid

Appears at the bottom of your email and includes unsubscribe link

email_header(readonly).liquid

Text that appears at the top of your emails

product_image(readonly).liquid

The product image

tracking_pixel(readonly).liquid

Email conversion tracking pixel

unsubscribe_section.liquid

Unsubscribe section that appears in the email footer

unsupported_email_client.liquid

Directs to landing page form if the in-mail form is not supported by the email client

Important:

  • Read-only files cannot be customized or modified in any way

  • Subject lines cannot be customized for the following emails:

    • Coupon notification

    • Site review request

    • Reviewer verification

    • Question verification

Reviews Templates

Description

Subject line

comment_notification.liquid

Email notification sent when a review is commented on

Can edit

manual_product_review_request.liquid

An email requesting a product review

Can edit

manual_site_review_request.liquid

An email requesting a site review

Can edit

product_review_request_14.liquid

Post-purchase email requesting a product review

Can edit

resend_product_review_request.liquid

Resend email requesting a product review

The title can be edited when clicking the resend button in the Moderation section

reviewer_verification.liquid

Verification email is sent to the reviewer after they submit their review using on-site widgets, such as the Reviews Widget.

Cannot edit

site_review_after_invoice.liquid

A post-invoice email requesting a site review

Can edit

site_review_after_service.liquid

Post-service email requesting a site review - (Help Desk Integration)

Can edit

site_review_request.liquid

Post-purchase email requesting a site review

Cannot edit

Reviews Snippets

Description

base_choice_custom_field.liquid

Custom field for single-choice radio buttons vs. multiple choice checkboxes

custom_review_form_fields(readonly).liquid

Custom review form fields

free_text_custom_field.liquid

Custom field for free-text answers (text box)

link_to_landing_page_form.liquid

Clickable star rating links to landing page form

promoted_products.liquid

Shows promoted products in emails

rating_custom_field.liquid

Custom field for rating-related questions (horizontal bars)

review_form.liquid

Review form that appears in review request emails

review_request(readonly).liquid

Determines whether to display review form in-mail or landing page

review_score_input.liquid

Customize the icon of review score input e.g. star-rating

size_custom_field.liquid

Custom field for size-related questions (horizontal bars)

Coupons Templates

Description

Subject line

coupon_notification.liquid

"Thank You" email and coupon sent to reviewers after submitting a review
 **Please note - this template's subject line cannot be customized** 

Cannot edit

coupon_reminder.liquid

Reminder to claim coupon before coupon expiration

Can edit

Coupons Snippets

Description

coupon_info.liquid

The coupon, expiration date, and link to store

Questions & Answers Templates

Description

answer_notification.liquid

A notification for a customer who wrote a question through the reviews widget that the question has been answered

answer_request.liquid

A request from a past shopper to answer another customer’s question regarding the product they had purchased

question_verification.liquid

Verification email sent to the reviewer after submitting their question through the widget

Questions & Answers Snippets

Description

answer_form.liquid

The form for the answer request from past shoppers

Email template placeholders

Include dynamic placeholders in your email templates and subject lines to improve your open rate with personalized emails. Placeholder values are taken from your Email Settings

Please note:

To edit the subject lines of coupon emails, you must first configure your coupon settings.

Placeholder

Description

{{answer_content}}

Your answer

{{comment_content}}

Content of the comment

{{confirmation_url}} Required

The confirmation link

{{coupon_code}}

The coupon code

{{coupon_discount}}

The coupon discount

{{coupon_thank_you}}

The coupon thank you message

{{expiration_date}}

The expiration date for the coupon

{{landing_page_link}}

Link to a landing page if this email is broken

{{link_didnt_get_product_yet}}

Link for customers who haven’t yet received the product.

{{order_date}}

The date of the order

{{order_id}}

The ID of the order

{{product_name}}

The product name

{{promoted_products}}

Placeholder for the promoted product section (only added if the feature is enabled)

{{question_date}} Required

The date the question was asked

{{question_content}} Required

The content of the question

{{store_logo}}

Your store's logo

{{store_logo_url}}

The URL of the logo on your store's homepage

{{store_name}}

The name of your store

{{store_url}}

The URL of your store's website

{{url_params}} Required

Hidden form fields that are needed for processing

{{user}}

The reviewer's full name. To display only the first name and first letter of the last name,  replace {{user}} with:
{{user | truncatewords: 1, "" }}

This will display as such:
e.g. John S., Sally M., etc.

Note: First names comprised of two names will appear truncated as well. For example,
"Anna Marie Jones" will be shown as "Anna M." 

{{verification_link}} Required

The verification link

{{product_picture_url}}

Reviewed Product Image in high quality/ dimensions

{{product_picture_thumb_url}}

Reviewed Product Image in small dimensions (thumbnail size).
Can be used to prevent the image from expanding to its original size in Outlook

Previewing emails

To preview email templates:

  1. Click Preview

    1. Your template file appears in a new browser tab

Please note:

If your code includes errors, you will not be able to preview or save your changes until the errors are resolved

Test emails

In addition to previewing emails in your browser, we strongly recommend sending a few test emails to ensure optimal compatibility across devices and email clients. We recommend testing emails on email clients like Gmail, Outlook, etc. as well as testing responsiveness on mobile devices and tablets.

Email template file versioning

Click the Browse Versions dropdown to quickly roll back to previously saved template versions or revert to the original default template.

To load a previous template:

  1. Click the Browse Versions dropdown

  2. Select the relevant template file

  3. Click Default Version to restore the template to the original default template

  4. Don't forget to click Save Changes when you're ready to apply your changes to live emails

Reset templates

Please note:

  • Resetting templates will replace all your existing templates and customizations with the latest default files.

  • When resetting the editor, template names may change. Make sure to update the template names where relevant

To reset all templates:

  1. Click Reset Templates in the upper right-hand corner.
    Please note that resetting templates is not available for all accounts. If you can't see the button, please contact your Yotpo representative.

  2. Click Reset Now