Are you using BigCommerce BluePrint? See instructions here.
If you want to temporarily disable your Yotpo account, please follow this guide:
Step 1: Disable the Mail after Purchase toggle
- Log into Yotpo Reviews.
- Click on Content Generation.
- Select Reviews.
- Click on Mail After Purchase.
- Switch off the toggle next to "MAP Live Mode".
- Click on Save.
Step 2: Disable notifications within the Yotpo Admin
- Access your Yotpo Admin.
- Click on Settings (On the top right).
- Select Account Setting.
- Click on Email Preferences.
- Disable each notification you do not wish to receive.
- Click on Save.
Step 3: Comment out Yotpo-related code
- Open the Theme Editor in your BigCommerce admin.
- Click on Storefront.
- Click on My Themes.
- Click on Advanced.
- Click Edit Theme Files.
- Open the Theme Editor in your BigCommerce admin.
- Locate the relevant theme files
- Click on Ctrl+F and search 'Yotpo'
- Comment out the related code by adding <!-- at the beginning of the code element and --> at the end
- Click Save.
Please note:
You can always remove the comment-out markings you have added to the code and the Yotpo features will re-appear on your site.
Tip:
To easily inspect your theme files for Yotpo-related code, search the following theme files: HTMLHead.html, ProductDetails.html, CategoryProductsItem.html or ProductDescription.html.
You can view the complete code elements that have been implemented as part of the installation process here.