---
title: "Disable Yotpo- BigCommerce Users (Stencil)"
slug: "disable-yotpo-bigcommerce-users-stencil"
tags: ["Reviews ", "BigCommerce"]
updated: 2026-07-21T13:39:35Z
published: 2026-07-21T13:39:35Z
canonical: "support.yotpo.com/disable-yotpo-bigcommerce-users-stencil"
stale: true
excludeFromSearch: true
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.yotpo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disable Yotpo- BigCommerce Users (Stencil)

Products

  

Reviews

###### Supported plans

Free, Starter, Pro, Premium, Enterprise

###### eCommerce Platform

BigCommerce

Are you using BigCommerce BluePrint? See instructions [here](/v1/docs/disable-yotpo-bigcommerce-users-blueprint).

If you want to temporarily disable your Yotpo account, please follow this guide:

## Step 1: Disable the Mail after Purchase toggle

1. Log into Yotpo Reviews.
2. Click on **Content Generation.**
3. Select **Reviews.**
4. Click on **Mail After Purchase.**
5. Switch off the toggle next to "**MAP Live Mode**".
6. Click on **Save.** ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/767a96b0-ee00-4018-aaa2-d77e34ec8a1e.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A21%3A34Z&se=2026-11-12T00%3A21%3A34Z&sr=c&sp=r&sig=IYKPyrWjPVxnDcpLCwbz1v0KOpkNxbMucMR42lH9InE%3D)

## Step 2: Disable notifications within the Yotpo Admin

1. Log into Yotpo Reviews.
2. From the account menu in the bottom-left corner of your screen, select **Account Settings**.
3. Click on **Teammates** and locate the **Email Preferences** settings.
4. Disable each notification you do not wish to receive.
5. Click on Save. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/image(495).png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A21%3A34Z&se=2026-11-12T00%3A21%3A34Z&sr=c&sp=r&sig=IYKPyrWjPVxnDcpLCwbz1v0KOpkNxbMucMR42lH9InE%3D)

## Step 3: Comment out Yotpo-related code

1. Open the **Theme Editor** in your BigCommerce admin.
2. Click on **Storefront**.
3. Click on **My Themes**.
4. Click on **Advanced**.
5. Click **Edit Theme Files**.
6. Open the **Theme Editor** in your **BigCommerce admin**.
7. Locate the relevant theme files
8. Click on Ctrl+F and search '**Yotpo**'
9. Comment out the related code by adding **<!--** at the beginning of the code element and **-->** at the end
10. Click **Save.** ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/5df40feb-4eae-43d9-9fd6-6b01e2623cea.png?sv=2026-02-06&spr=https&st=2026-11-11T23%3A21%3A34Z&se=2026-11-12T00%3A21%3A34Z&sr=c&sp=r&sig=IYKPyrWjPVxnDcpLCwbz1v0KOpkNxbMucMR42lH9InE%3D)

Note

You can always remove the comment-out markings you have added to the code and the Yotpo features will re-appear on your site.

Tip

To easily inspect your theme files for Yotpo-related code, search the following theme files: **HTMLHead.html**, **ProductDetails.html, CategoryProductsItem.html** or **ProductDescription.html.**

You can view the complete code elements that have been implemented as part of the installation process [here](/v1/docs/bigcommerce-blueprint-installing-yotpo-on-blueprint).