Email Template Customization Guide
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    Email Template Customization Guide

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    Article summary

    Products


    Reviews

    Supported plans

    Premium, Enterprise

    eCommerce Platform

    Shopify, Shopify Plus, Adobe Commerce (Magento), BigCommerce, WooCommerce, Volusion, Salesforce Commerce Cloud, Custom

    Yotpo's content-generation emails are comprised of templates and snippets to allow for maximum flexibility and customization options. 

    General templates

    General templates 

    Template File

    Description

    email_layout.liquid

    Layout for all emails

    custom_overrides.css

    Your custom CSS overrides for emails

    yotpo(readonly).css

    Yotpo's emails CSS stylesheet

    brand_logo.liquid

    Your brand's logo

    email_footer.liquid

    Appears at the bottom of your email and includes unsubscribe link

    email_header(readonly).liquid

    Text that appears at the top of your emails

    product_image(readonly).liquid

    The product image

    tracking_pixel(readonly).liquid

    The email tracking pixel

    unsubscribe_section.liquid

    Unsubscribe section that appears in the email footer

    unsupported_email_client.liquid

    Directs to landing page form if the in-mail form is not supported by the email client

    Reviews templates

    Template File

    Description

    comment_notification.liquid

    Email notification sent when a review is commented on

    manual_product_review_request.liquid

    Email requesting a product review

    manual_site_review_request.liquid

    Email requesting a site review

    product_review_request_14.liquid

    Post-purchase email requesting a product review

    resend_product_review_request.liquid

    Resend email requesting a product review

    reviewer_verification.liquid

    Verification email sent to the reviewer after submitting their review

    site_review_after_invoice.liquid

    Post-invoice email requesting a site review

    site_review_after_service.liquid

    Post-service email requesting a site review - (Help Desk Integration)

    site_review_request.liquid

    Post-purchase email requesting a site review

    Reviews snippets

    Snippet File

    Description

    base_choice_custom_field.liquid

    Custom field for single-choice radio buttons vs. multiple choice checkboxes

    custom_review_form_fields(readonly).liquid

    Custom review form fields

    free_text_custom_field.liquid

    Custom field for free-text answers (text box)

    link_to_landing_page_form.liquid

    Clickable star rating links to landing page form

    promoted_products.liquid

    Shows promoted products in emails

    rating_custom_field.liquid

    Custom field for rating-related questions (horizontal bars)

    review_form.liquid

    Review form that appears in review request emails

    review_request(readonly).liquid

    Determines whether to display review form in-mail or landing page

    review_score_input.liquid

    Customize icon of review score input e.g. star-rating

    size_custom_field.liquid

    Custom field for size-related questions (horizontal bars)

    Coupon templates

    Template File

    Description

    coupon_notification.liquid

    "Thank You" email and coupon sent to reviewers after submitting a review

    coupon_reminder.liquid

    Reminder to claim coupon before coupon expiration

    Coupon snippets

    Snippet File

    Description

    coupon_info.liquid

    The coupon, expiration date, and link to store

    Email examples

    Review request emails

    Automatic review request 1

    Automatic review request 2

    Automatic review request 3

    Coupon emails

    Review request with CRF and coupons


    Coupon

    Coupon

    Automatic review request


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