Billing FAQ

If you’re using the Reviews Booster for additional orders, you’ll be charged for its usage on a monthly basis.

You can see a breakdown of your billing in Account Settings > Billing.

You can see which credit card is connected to your Yotpo account:

1. Log into your Yotpo Account

2. Click the   icon on the upper-right corner of your screen

3. Choose Account Settings

4. Click on Billing

The last 4 digits of the credit card will appear on this screen.

*Please Note: If you use Shopify as your e-commerce platform, your billing information is processed through the Shopify App Market. If you would like to view or update your billing information, please contact Shopify support using the following link:

https://www.shopify.com/contact

Credit card and billing details can be securely updated from the billing portal in your Yotpo account:

1. Log into your Yotpo Account

2. Click the profile icon on the upper-right corner of your screen

3. Choose Account Settings

4. Click on Billing

5. Click the Edit button under 'Credit Card Details'
    

6. Update your details

7. Click Save Changes

For a detailed video explanation, click here.

You can re-upgrade to any self-service plan by accessing the billing portal in your Yotpo account:

1. Log into your Yotpo Account.

2. Click the   icon on the upper-right corner of your screen.

3. Choose Account Settings.

4. Click Billing.

5. Click Upgrade on the plan you want to upgrade.

If your previous plan is not available there, please contact our Support Team.

You can find the plan you're on in the billing portal in your Yotpo account:

1. Log into your Yotpo Account.

2. Click the   icon on the upper-right corner of your screen.

3. Choose Account Settings.

4. Click Billing.

Your Yotpo package might be priced based on the number of automatic review request emails sent by your account. The number of sent review requests might be different than the number of your store's orders due to multiple products in one order, reminder emails, Q&A, etc.

If you believe that your average charge was based on the wrong number of automatic review requests or orders, please contact Yotpo support and include the number of expected automatic review requests/orders for your account.

We understand that sometimes people forget to cancel subscriptions, so we offer refunds for up to 14 days after the end of the trial.

You can request a refund by contacting our Support Team.

If you can't update your credit card details, it's likely that your account was downgraded to a free plan after we failed to charge your previous credit card.

To update your card, you need to upgrade your account back to your desired premium plan in your account's billing portal:

1. Log into your Yotpo Account

2. Click the   icon on the upper-right corner of your screen

3. Choose Account Settings.

4. Click Billing.

5. Click Upgrade on the plan you want to upgrade.

Now you can update your credit card info under the 'Credit Card Details' section of the billing page.

• If your previous plan is not available in the billing portal, it is no longer being offered.

We accept any US or International credit card. Customers that join our annually pre-paid premium plans, may also pay with a wire transfer or ACH (US only).

No, our system can only save one payment method at a time. Updating your credit card details will delete the previous ones from our system.

All of your invoices are sent to your billing email, but you can also access them from the billing portal of your account:

1. Log into Yotpo Reviews.

2. Click the   icon on the upper-right corner of your screen.

3. Choose Account Settings.

4. Click Billing.

5. See Invoices.

6. Click on the blue download arrow next to the invoice you want to download.

Unfortunately no. We use an automated billing system that does not allow us to retroactively edit invoices.

This depends on your payment method. If you’ve been paying with a credit card, your first invoice will be prorated to take into account the previous billing period.

If you’ve been paying via Shopify, your Shopify invoice will include a refund for the remaining period of your current plan. Your new plan will be charged to your credit card.

Yes. You can downgrade your plan up to 30 days before the end of your billing cycle.

For information on plan cancellation, please click here

Yes, if you stop using Yotpo within your subscription period, you will still be charged until the subscription date ends.