Importing Email Subscribers
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    Importing Email Subscribers

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    Article summary

    Products


    SMS & Email

    Supported plans

    Free, Starter, Pro, Premium

    eCommerce Platform

    Shopify, Shopify Plus

    Import email subscribers from third-party vendors such as email service providers (ESPs) to grow your audience. You can import the subscribers to an existing list or to a new one in the Lists & Segments section of Yotpo SMS & Email.

    Important:

    To remain compliant:

    • Include only emails of customers who have opted into email subscriptions

    • Remove all other customers

    • Do not import email subscribers from Email to SMS Gateway providers

    To learn more about compliance regulations, see Complying with the CAN-SPAM Act When Sending Emails.

    In this article, you’ll learn how to import email subscribers by using a CSV file.

    Preparing the CSV file

    The import feature uses a CSV (comma-separated values) file formatted in the required format.

    Download a sample file.
    In the CSV file, enter the following information:

    • Phone

    • First Name

    • Last Name

    • Email (mandatory)

    • Country

    Importing the CSV file

    To import emails:

    1. In your Yotpo SMS & Email main menu, go to Audience > Lists & Segments.

    2. To create a new list, click Create new

    3. For Type, choose List, and enter a unique name for your list. Click Create.

    1. In your new or existing list, click the 3-dot menu, and then Import.

    2. In the Import Contacts box, select the confirmation checkbox to agree that all contacts explicitly opt-in to receive SMS and Email marketing communication.

    1. In the Import from CSV box, click Import.

    2. Choose the CSV file, and select Import Email subscribers. Click Import.

    3. In the new or updated list, click View to open the list, and then open the Email tab.

    Please note:

    The import process may take a few moments to complete. If you don't see the updated number of emails in list view, or all the subscribers in the list, refresh the page.

    Removing subscribers

    To remove subscribers:

    1. Click View to see subscribers in the list.

    2. Open the Email tab to view email subscribers. To remove a subscriber, click the trash can.

    You can now use your list of imported subscribers in campaigns.


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