Previewing and Customizing Subscription Notifications
Previewing and Customizing Subscription Notifications
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Yotpo Subscriptions provides merchants with out-of-the box, default messages for both email and SMS notifications.
These notifications provide your customers with the basic and necessary information about your their order information, keep them up-to-date about payment issues, cancellations, and include a link that takes them to view and manage their subscription online, through their customer portal. Follow this link to see all notification types.
In this article, you'll learn how to preview the content of your subscription notifications, and customize them to provide a more branded experience.
Previewing subscription notifications
To preview the content for each notification:
- Click Preview near the notification you're interested in.
- Select the SMS or Email tab to get a preview of what the notification looks like to your customers.
Important:
Email and SMS notifications do not have identical content. You need to preview email and SMS separately to view the information that will be displayed to your customer on each channel.
Please note:
Dynamic information such as store name and customer name are presented as shortcodes, for example: {FirstCustomerName}. These shortcodes will always populate with the correct information related to the store, customer, and order. Your customer will always see the correct information and not these symbols.
Customizing subscription notifications
To customize the content for each notification:
- Click Preview near the notification you're interested in.
- Select the SMS or Email tab depending on which channel's notification you want to customize.
- Click Edit.
If you've selected SMS, you'll be take to edit your message from your Flows page in SMSBump. Follow this article to learn how to personalize transactional messages in SMSBump.
If you've selected Email, you'll be taken to the Email Customizations page in Yotpo Subscriptions. This is where you'll be able to edit the content, control the complete look and feel, add images, social media links, etc.
Important:
Email and SMS notifications need to be customized separately. Customizing an SMS notification does not apply to the email notification, and vice-versa.
Please note:
Dynamic information such as store name and customer name are presented as shortcodes, for example: {FirstCustomerName}. These shortcodes will always populate with the correct information related to the store, customer, and order. Your customer will always see the correct information and not these symbols.
Next steps
Follow this article to learn how to send subscription notifications via SMS.
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