Using the Email Status Dashboard
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Using the Email Status Dashboard
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Goals and Outcomes
Gain full visibility into the review request status of your recent orders with the Email Status Dashboard. This tool allows you to track which review request emails were sent, opened, scheduled, or resulted in a submitted review. You can also quickly identify requests that were not sent and understand the reasons why.
In this article, you'll learn how to read and interpret the data in the Email Status Dashboard.
Review Request Email Statuses
Review requests can have any of the following statuses:
Status | Description |
|---|---|
Scheduled | The review request will be sent out according to your review request trigger settings. |
Sent | A review request was sent to the shopper’s email address. |
Opened | The shopper opened the review request in their email application. |
Reviewed | The shopper opened the review request and submitted a review. |
Limit exceeded | A review request was not sent because you’ve reached your order quota for this month. To keep sending review requests, you’ll need to upgrade your plan. |
Not sent | A review request was not sent for one or more of the following reasons: |
Stopped | A review request was not sent because you have automatic review requests turned off. Enable the toggle to send review requests. |
Canceled (Premium and Enterprise plans only) | A review request was manually canceled from being sent. |
Do you have email reminders enabled?
If email reminders are enabled, the request status will reflect the most recent attempt. For example, if a review request was sent to a shopper but they didn’t leave a review, the status will be Sent. If that same shopper then leaves a review after receiving an email reminder, the status will change to Reviewed.
Accessing the Email Status Dashboard
To access the Email Status Dashboard, do the following:
From your Yotpo Reviews main menu, go to Emails.
Click Email Status.
Once there, you can filter results by order date or a custom date range, and you can use the search bar to find a particular order ID, email, or product.
Once inside the dashboard, you can:
Filter results by order date or custom date range.
Search for a specific order ID, email, or product.
Exclusive Features for Premium and Enterprise Plans
Premium and Enterprise users have additional capabilities, including immediate sending and email cancellation, which can be performed individually or in bulk for scheduled review requests.
Immediate Sending
You can send scheduled emails immediately, bypassing the defined wait time and spam limitations:
Individually: Click the three-dot menu next to an email > Send now.
In Bulk: Select multiple emails and click Send now in the upper right corner of the table. You can send up to 2,500 emails at once.
Cancel Scheduled Emails
Cancel scheduled review requests (you can send them later if needed):
Individually: Click the three-dot menu next to an email > Cancel email.
In Bulk: Select multiple emails and click Cancel emails in the upper right corner of the table.
FAQ
Can I see the status of my targeted review requests?
Not yet. This dashboard currently only shows the status of automatic review requests.
I upgraded my plan after reaching my monthly quota of review requests. What will happen to the review requests that exceeded my previous plan?
Once you upgrade, you’ll have the opportunity to send review requests for orders from the past 30 days that exceeded your previous limit. Just look out for the banner above your dashboard. Please note that once you select to send review requests for past orders, it can take up to 3 hours for them to appear in your dashboard.
How far back can I see data from?
We’ll show orders from the past 6 months. If you’re not seeing orders from that far back, it’s probably because you’re a new customer and you selected to sync only your more recent orders to Yotpo. For more information, contact Yotpo support.
How often are my orders and review request statuses updated in the dashboard?
We regularly refresh your data.
If you’re using Shopify, your data is refreshed every 3 hours. In some cases, it can take up to 5 hours for new orders to show.
If you’re using a different eCommerce platform, your data is refreshed every 24 hours.
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