Connecting Yotpo SMS & Email and Re:amaze to Boost Customer Care
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Connecting Yotpo SMS & Email and Re:amaze to Boost Customer Care
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Goals and Outcomes
Yotpo SMS & Email now integrates with Re:amaze - a customer service helpdesk, live chat support and marketing platform for eCommerce businesses.
Integrating the two apps will allow stores to manage customer replies and queries, sent via SMS, directly from the Re:amaze chat board. This way, all customer queries, regardless of their source, will be sent directly to your CS system. This will allow you to streamline processes and improve customer support efficiency, thus decreasing response time by up to 50%.
Now let’s see how you can connect the two apps in just a few simple steps.
Keep in mind that before you do this, you need to have Yotpo SMS & Email and Re:amaze installed on your Shopify store.
Re:amaze Integration Overview
Integrating Re:amaze with Yotpo SMS & Email consolidates your SMS communications into a single platform, enabling you to manage and respond to customer inquiries directly from your Re:amaze dashboard. This streamlined workflow improves response times and enhances customer satisfaction. To get started, log in to your Yotpo SMS & Email account, navigate to the Integrations section, and select Re:amaze to begin the setup process.
Connecting to Re:amaze
Click on the Re:amaze Integration on the Integrations page.
Select Connect Re:amaze to launch the integration wizard.
Review the access permissions carefully and click Next to continue.
Copy your Brand Identifier and Shared Secret from the SMS Channel settings in your Re:amaze account and paste them into the required fields.
Click Connect to complete the integration.
Congratulations! You’re now connected to your Re:amaze account and ready to streamline your customer support.
Important
If you have more than one brand, you will need to select one which the integration will be active for. In case you want to have it available for multiple brands, you will need to create the same amount of accounts in Yotpo SMS & Email.
Note
Underneath you will see that the integration status is Not Verified; however, as soon as you connect the two apps this will change, so once you are done with all steps, come back here to make sure that the integration is successful.
Visual Walkthrough
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