Yotpo SMS & Email General Settings

The General tab allows you to view and edit basic app settings such as time zone and language. Here you can also manage the phone numbers used for sending messages, as well as subscribers' opt-in preferences.

Global Sending Info

The Global Sending Info panel displays the phone numbers your customers will see when they receive a message from you, based on their country.

When you text your customers, they will see your message originating from either an actual number (a toll-free number, a shortcode, or a long virtual number) or a Business Sender ID (text, i.e. your brand's name).

The information in the panel is organized in columns:

• Phone number: This is what the customer will see as the sender when they receive a message from you

• Type: Number type, see all options in the table below

• Supported Countries: Customers' country where the number will be used

• Status: The verification status of the number (i.e. "Verified", "Pending", "Rejected")

Please note:

Toll-free numbers, long virtual numbers, and designated shortcodes allow you to chat and send virtual contact cards. To learn more about chat and virtual contact cards, see:

• Enabling and Using the Yotpo SMS & Email Chat

• Virtual Contact Card Settings

Assigning a new LVN

Yotpo allows you to assign a long virtual number instead of the default alphanumeric number. To do this, click Assign new number and select a country. If you have chat turned on and you later turn it off, the LVN will be unassigned and the country will no longer appear in the panel.

Global Reach

Global Reach is an interactive map that shows where your customers are and highlights potential markets. Hovering over the map reveals each country’s name and its status:

• Active subscribers: Countries where you are currently sending messages to subscribers

• Potential markets: Countries where you could find new subscribers but are not yet sending messages

• Unsupported regions: Countries where messaging is not available

Call forwarding

To ensure your brand complies with all current US regulations, Yotpo allows you to forward calls from subscribers to the TFN you use for sending text messages to a designated number. Simply enter the designated number in the box. If you want to change it, you’ll have to wait 24 hours.

To prevent bot attacks and robocalls, the subscriber will need to press 1 to get connected.

Please note:

Call forwarding is supported only for TFNs - a number type used in the United States and Canada.

Web pixel

The web pixel allows you to track your customers' on-site behaviors, such as viewing products and adding them to their cart. The collected data helps in creating targeted segments and triggering specific flows. By engaging customers differently based on where they are in their journey, you can significantly increase conversion rates. To install the web pixel quickly and easily, just click Install now.

Please note:

Some events may not be tracked if customers have ad blocker extensions installed in their web browser.

App language

You can select the language that will be used everywhere in the app. Currently, there are 2 options: English and French.

Global sender

In Time zone you can set your time zone according to the location of your Shopify online business.

For example, if you’re based in the United Kingdom but your customer base is in the United States, the time zone should be set to the United Kingdom.

Please note:

Yotpo adjusts for Daylight Saving Time (DST) changes in each time zone as they happen.

Occasionally, customers will give you their phone numbers without including the necessary country code. To increase your chance of successfully reaching these customers, you can use Specify country. The feature allows you to set a default country code, which will be added to the phone number if the customer hasn't specified their country.

For example, if most of your subscribers are based in Canada, you should specify your country to be Canada.

Transactional text messages

Here you can select whether to send transactional messages to all customers with registered phone numbers, or only to subscribers. The default selection is SMS Subscribers only.

Subscriber opt-in preference

You currently have three options on how to set up your subscriber collection method:

• Single opt-in: Customers who sign up for your text program will not be required to confirm their opt-in to begin receiving SMS marketing messages from you

• Double opt-in (Standard): Customers who sign up from on-site subscription tools, such as checkout, subscription forms, shareable subscribe links, and integrations, will be required to confirm their opt-in by replying "Y" (Yes) to a confirmation text message

• Double opt-in (Strict): All customers who sign up for your text program, regardless of the subscription source, will be required to confirm their opt-in by replying "Y" (Yes) to a confirmation text message