Fresh Relevance - Integration Guide for Yotpo Reviews

This integration makes it easy to provide a more relevant shopping experience and increase conversions by combining cross-channel personalization with authentic social proof. Enhance the whole customer journey with email, web, and app content that is tailored to the individual and enriched with confidence-boosting product and service ratings and reviews.

Integration benefits

Here are the main benefits of the integration:

• Get maximum value out of ratings and reviews by deploying them across channels
• Boost the converting power of personalized web and email content with product ratings
• Give customers the confidence to purchase by combining ratings and reviews with other forms of social proof, such as popularity messaging

About Fresh Relevance

Fresh Relevance is a real-time personalization and optimization platform. Fresh Relevance analyze customer data and use it to maximize the customer experience for each individual across email, website & app. By increasing engagement, they help digital marketers and eCommerce professionals drive revenue and customer loyalty.

Integrating Fresh Relevance and Yotpo

To integrate Fresh Relevance and Yotpo, start by logging into your Fresh Relevance account.

Step 1: Select your review provider

1. From the left-side navigation, click Settings > All Settings.
2. From the Other Integrations dropdown, select Rating & Review Provider(s).

Step 2: Set up a new channel

1. From the dropdown, select the review provider Yotpo.
2. Name your channel. We recommend you call it Yotpo so it’s easy to remember.
   

Step 3: Connect to Yotpo

Connect to Yotpo automatically.

1. Under Connect to Yotpo, click the Click here link to automatically connect and configure your accounts.
2. In the Review Key Field, enter your product identifier, for example, SKU, GTIN, or MPN. If you’re not sure what product identifier you’re using, see Finding Product IDs in Your E-Commerce Platform.
   
   Tip:

   We recommend you verify that your Product IDs in Yotpo match the fields in Fresh Relevance. To learn more, see below.
3. Using the checkboxes, indicate if you’d like to use your Detailed Reviews and/or Aggregated Reviews.
4. Click Save.

Finding Product IDs in Fresh Relevance

To find Product IDs in Fresh Relevance and identify which Yotpo product identifier to use, do the following:

1. In the navigation bar on the left, in the Reports dropdown, click All Reports.
2. From the System Data dropdown, select Products.
3. Click any product in the list. The Product ID is displayed in the table on the bottom half of the page.