--- title: "Yotpo Reviews Widgets FAQ" slug: "general-reviews-widgets-faq" tags: ["Reviews ", "Custom", "Adobe Commerce (Magento)", "Shopify Plus", "Shopify", "BigCommerce", "WooCommerce"] updated: 2025-10-29T11:26:37Z published: 2025-10-29T11:26:37Z canonical: "support.yotpo.com/general-reviews-widgets-faq" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.yotpo.com/llms.txt > Use this file to discover all available pages before exploring further. # Yotpo Reviews Widgets FAQ Products Reviews ###### Supported plans Free, Starter, Pro, Premium, Enterprise ###### eCommerce Platform Shopify, Shopify Plus, Adobe Commerce (Magento), BigCommerce, WooCommerce, Volusion, Salesforce Commerce Cloud, Custom --- ### General Information #### What types of widgets does Yotpo offer and what are their uses? - [**Reviews Widget**](https://support.yotpo.com/docs/customizing-the-reviews-widget): Showcases reviews on product pages in a customizable format, including title, content, and star rating. - [**Star Rating**](https://support.yotpo.com/docs/customizing-the-star-rating-widget): Displays the average aggregated rating of a product's published reviews. Appears next to products with reviews on featured collections, collection pages, and product pages. - [**Reviews Carousel**](https://support.yotpo.com/docs/configuring-and-installing-the-reviews-carousel): Customizable feature to increase review visibility at key conversion points (homepage, cart page, checkout page, blog, landing pages). - [**Review Highlights**](https://support.yotpo.com/docs/review-highlights): Uses AI to showcase customer testimonials. - [**SEO Page**](https://support.yotpo.com/docs/setting-up-the-reviews-seo-page): Dedicated page for site and product reviews to improve Google visibility. --- ### Widget Customization and Appearance #### How do I adjust the width of the Reviews Widget? To change the width of your Reviews Widget: 1. Log in to your **Yotpo Reviews** admin. 2. Go to **On-site Widgets**. 3. Select the **Reviews Widget** and click **Edit**. 4. In the **General Settings** section, find the **Widget Width** option under Style. 1. You can adjust the width from a minimum of 50% up to 100%. 5. Click **Save Changes** in the top-right corner to apply your updates. > [!WARNING] > Note > > It may take up to 3 hours for changes to reflect on your site. Alternatively, you can use the CSS Editor to modify the widget: - Navigate to **Advanced > Edit CSS** under the CSS Editor. - In the pop-up window, add your custom CSS. - Click **Update CSS** to save your changes. > [!WARNING] > Note > > The CSS Editor is available only on Premium and Enterprise plans. #### How can I update the date format in the Reviews Widget? To change the date format displayed in the Reviews Widget, follow these steps: 1. Log in to your **Yotpo Reviews admin**. 2. Go to **On-site Widgets**. 3. Select the **Reviews Widget** and click **Edit**. 4. In the **Reviews** section, find the **Date** settings. 5. Under **Date format**, choose your preferred format. 6. Click **Save Changes** in the top-right corner to apply your updates. #### How can I change the widget header text of the Reviews Carousel? To update the header text of the Reviews Carousel widget: 1. Go to your **Yotpo admin** and open the **On-site Widgets** section. 2. Select **Reviews Carousel** and click **Edit**. 3. In the editor, go to the **Widget Header** section. 4. Enter your desired text in the **Widget header** text field. 5. Click **Save Changes** when you’re done. #### Can I customize the look and feel of my widgets? You can customize your widgets by going to your Yotpo dashboard > On-site Widgets. Then select which widget you want to customize. For customization not included within the available options, please feel free to reach out to our Yotpo Support team to be assisted appropriately. --- ### Widget Functionality & Features #### How do I enable or disable the thumbs up/down option in the Reviews Widget? To enable or disable the thumbs up/down feature in the Reviews Widget: 1. Log in to your **Yotpo Reviews admin** account. 2. Go to the **On-site Widgets** section. 3. Select the **Reviews Widget** and click **Edit**. 4. In the **Reviews section**, find the setting labeled **Shopper feedback**. 5. Toggle the option on or off to enable or disable the thumbs up/down buttons. 6. Click **Save Changes** in the top-right corner to apply your changes. #### How can I locate reviews that include comments? To find reviews that contain comments: 1. Log in to your **Yotpo account**. 2. Go to **Reviews > Moderation**. 3. Under **Filters**, click **Total Reviews**. 4. In **Advanced Filters**, expand the **Comments** section. 5. Check the box next to **With Response** to display only reviews that include comments. Click **More Details** on any review to see the comment, and whether it’s marked as **Public or Private**. #### How long does it take for widget changes to be reflected on-site? Widget updates may take up to three hours to be reflected on-site. #### Can I test the Review Widgets features on Localhost? Yotpo's review features are optimized for live websites. While you can configure and test the integration on localhost during development, certain functionalities may require a live environment to function fully. --- ### Platform-Specific Implementation #### How do I enable or disable specific Yotpo widgets in Magento? To control which Yotpo widgets appear on your Magento store: 1. Log in to your **Magento Admin Panel**. 2. Navigate to **Stores > Configuration**. 3. Scroll down and click **Yotpo**, then select **Yotpo Configuration**. 4. In the **Widget Settings** section, find the widget you want to manage. 1. Select **Yes** to enable it. 2. Select **No** to disable it. 5. Click **Save Config** in the top-right corner. > [!WARNING] > Notes > > - Changes may take up to 3 hours to reflect on your site. > - For faster results, clear your site cache, browser cookies, and browsing history. > - If a widget still appears after being disabled, there may be custom code embedded in your theme. In that case: > - Contact your development team, or > - Reach out to Magento Support for assistance. #### How do I remove duplicate Yotpo widgets on Shopify? **Option 1: Edit the theme code** 1. Log in to your Shopify admin. 2. Go to **Online Store** > **Themes**. 3. Click the three-dot menu next to your current theme and select **Edit code**. 4. Open the relevant theme files (e.g., `product.liquid`, `product-template.liquid`). 5. Use `Ctrl + F` (or `Cmd + F` on Mac) to search for "Yotpo". 6. Locate the duplicated widget code and comment it out by wrapping it in `{% comment %}` and `{% endcomment %}` tags. 7. Click **Save**. **Option 2: Remove via the theme editor** 1. From **Online Store** > **Themes**, click **Customize**. 2. Navigate to the page where the widget is duplicated. 3. Locate the duplicate Yotpo app block and remove it. 4. Save your changes. #### Why isn’t the Yotpo Reviews App Block appearing on my Shopify homepage, collection page, or other non-product pages? The Yotpo widget may not appear on your homepage or other non-product pages due to Shopify’s app block limitations or theme-specific restrictions. Some pages may not support the Yotpo widget type by default. If the app block isn't available for these pages, you can still display Yotpo widgets by manually embedding the relevant widget code into your theme. --- ### Widget Installation & Code Access #### Can I add a site review widget to my checkout page? You can add a site review widget to your checkout page by creating a reviews carousel that displays only Site Reviews. 1. Navigate to Onsite Widgets > Reviews Carousel. 2. Set Review Type to Site. 3. Publish to generate widget code. 4. Add the code to your checkout page with `data-yotpo-product-id="yotpo_site_reviews"`. #### Which Yotpo widget is used to display site reviews on a website? You can use any of the following widgets to display site reviews: - [**Reviews Carousel**](https://support.yotpo.com/docs/configuring-and-installing-the-reviews-carousel) - [**Reviews Tab**](https://support.yotpo.com/docs/adding-the-reviews-tab) - [**Reviews SEO Page**](https://support.yotpo.com/docs/setting-up-the-reviews-seo-page) #### How to find the code to manually implement the widget? To locate the **code** of a widget in Yotpo, follow these steps: 1. **Go to Yotpo Admin** – Navigate to **On-site Widgets** in your Yotpo admin panel. 2. **Select the Widget** – Choose the widget you need the instance ID for (e.g., Reviews Widget) and click **Edit**. 3. **Click Publish** – Locate the **Publish** button in the top-right corner and click it. 4. **Show Instructions** – In the pop-up window that appears, click **Show Instruction**. 5. **Get the Code** – Click **Get the Code** to reveal the widget’s code snippet. #### How to find the “Instance ID” of a widget? To locate the **Instance ID** of a widget in Yotpo, follow these steps: 1. **Go to Yotpo Admin** – Navigate to **On-site Widgets** in your Yotpo admin panel. 2. **Select the Widget** – Choose the widget you need the instance ID for (e.g., Reviews Widget) and click **Edit**. 3. **Click Publish** – Locate the **Publish** button in the top-right corner and click it. 4. **Show Instructions** – In the pop-up window that appears, click **Show Instruction**. 5. **Get the Code** – Click **Get the Code** to reveal the widget’s code snippet. 6. **Find the Instance ID** – Look for the parameter `data-yotpo-instance-id`. The instance ID will be the value inside the quotation marks. - Example: `data-yotpo-instance-id="530298"` → Here, **530298** is the instance ID. #### How can I remove the Yotpo schema or rich snippets so I can add my own? This process can only be handled by our support team. To proceed, please submit a support ticket or reach out to us via chat, and we’ll be happy to assist you. ## Related - [Widget CSS Editor (Legacy)](/widget-css-editor.md)