Changing your reviews solution doesn’t mean you should say goodbye to hard-earned reviews. You can proudly present any and all reviews collected outside of Yotpo by importing your existing reviews into your Yotpo account.
How it works
The way you import your existing reviews to Yotpo will depend on the e-commerce platform you’re using and your particular plan.
Select the most suitable solution from the options below:
If your current eCommerce platform is Shopify and you’re on a Free, Starter, or Pro plan
Import all existing product reviews you collected outside of Yotpo directly through the Yotpo interface and display them on your store. Learn more about Importing Reviews Through The Yotpo Interface
If you use a different eCommerce platform and/or you’re on a Premium or Enterprise plan
Add your reviews to our dedicated import file and submit it to our support team. We’ll take care of uploading your reviews to Yotpo. Learn more about Importing Reviews with Yotpo Support
If you want to import site reviews
You can do so using the manual file import solution. Due to Google requirements, any site reviews imported into Yotpo will not be eligible for Google seller ratings. Learn more about Importing Reviews with Yotpo Support
Exporting reviews
Before you can import your reviews to Yotpo, you'll first need to export them from your current provider. Follow the platform-specific instructions below:
Shopify
Follow the instructions in the Shopify Help Center.
If you are on the Platinum or Enterprise plans, please send the file over to our support team using the online form.
If you are on the Free, Growth, or Prime plans, please see the see Importing Reviews through the Yotpo Interface article.
BigCommerce
You can import reviews directly from BigCommerce native reviews app. The import process is done via BigCommerce API, so there is no need to export or manually handle files.
To import the reviews you'll first need to install the BigCommerce native reviews app and Yotpo Reviews on your store:
Once you're done, submit a support ticket with the following text:
Please import my Bigcommerce reviews into Yotpo. Send me a file with the data from BigCommerce to review before importing - Yes / No Apply Verified Buyer badge - Yes / No Thank You.
Please note:
Since BigCommerce reviews don't fully match Yotpo's format, certain types of data may be modified or lost.
Known Yotpo-BigCommerce format mismatches/limitations:
Reviews with no content - Review will not be imported
Reviews with no title - The title will be imported with the first 4 words of the content
Reviews without a user display name - These reviews will be imported as "Anonymous"
Reviews will be imported by default with an "Anonymous" badge. If you are importing reviews by Verified Buyers, please be sure to mention it in your ticket
Additionally, since BigCommerce does not require a product image, products may be imported into Yotpo without an image. If you want to associate images with such reviews please let us know through the ticket. Some of our features utilize product images and we strongly recommend adding them.
WooCommerce
To export reviews from WooCommerce:
Log into the Yotpo plugin within your Wordpress admin.
Click Export Reviews in the bottom left hand corner of the Yotpo plugin.
Once you have exported your reviews, send the files to Yotpo Support via the online support form, and Yotpo will import the reviews for you.
If you are unable to export your Yotpo reviews using this process, please open the following page in your Woocommerce FTP:wp-content\plugins\yotpo-social-reviews-for-woocommerce\classes\class-wc-yotpo-export-reviews.php
Change the following in line 130:$current_review['product_description'] = $this->cleanContent($product_instance->get_post_data()->post_excerpt);into this line:$current_review['product_description'] = $this->cleanContent(get_post($value->product_id)->post_excerpt);
Try exporting the reviews again as you did before.
Volusion
Exporting reviews:
From the header options, choose “Inventory”. Then click on “Import/Export”.
Click on “Standard Export”
Choose to “Export from Reviews”
Click “Check All”.
Choose "CSV" as the File Format
Click "Export"
Download the file
Exporting product information:
From the same screen, choose to Export from Products.
Make sure to check the following fields:
ProductCode
ProductName
ProductDescription
ProductDescriptionShort
METATAG_Description
From the "Virtual Columns" box, make sure to check the following fields:
ProductURL
PhotoURL
Choose "CSV" as the File Format.
Click Export.
Download the file.
Use the online support form to send the files and Yotpo will import the reviews for you.
Legal Disclaimer
Important:
When creating this import request, you re-affirm the representations, warranties, and covenants relating to all Imported Reviews following the Terms of Service in effect between Yotpo and you. Without limiting the foregoing, you hereby represent, warrant, and covenant that:
The reviews and ratings that you import are and at all times will be bona fide reviews submitted to you by actual customers
To the best of your knowledge, the information included within the imported reviews, including without limitation, customer email address, review rating, and review date, is accurate,
You are using Yotpo's import feature to capture all bona fide reviews of which you are or reasonably should be aware and legally have the rights to use
You will not otherwise use Yotpo's import feature for any deceptive purposes, including without limitation, to alter your average review score.
Failure to comply with the foregoing terms shall constitute a material breach of the Terms of Service and may result in the termination of your Yotpo account.