---
title: "Invalidating Past Orders 		 			Tips & Quick Solutions 			We are collecting votes for this issue"
slug: "invalidating-past-orders"
tags: ["Reviews ", "Shopify Plus", "Shopify", "Adobe Commerce (Magento)", "BigCommerce", "Volusion", "WooCommerce", "Salesforce Commerce Cloud", "Custom"]
updated: 2024-04-01T12:09:33Z
published: 2024-04-01T12:09:33Z
canonical: "support.yotpo.com/invalidating-past-orders"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.yotpo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Invalidating Past Orders

Products

			
				
					
						  

					
					Reviews
		
			

				

###### Supported plans

				

Free, Starter, Pro, Premium, Enterprise

			
			

				

###### eCommerce Platform

				

Shopify, Shopify Plus, Adobe Commerce (Magento), BigCommerce, WooCommerce, Volusion, Salesforce Commerce Cloud, Custom

			

When [changing Yotpo's e-Commerce integration](/v1/docs/switching-ecommerce-platforms) from one platform to another, it's important to ensure Automatic Reviews Request emails will not be delivered to **older or irrelevant orders**, which were imported from your previous platform.

To prevent this and ensure **only new orders** will trigger an Automatic Review Request, please follow these steps:

	
	Please note:
	

		

- It is not possible to re-validate invalidated orders. Please make sure to provide the correct account number and relevant Order IDs.
- It is not possible to send automatic review requests for orders that are older than six months. There is no need to invalidate these orders,

	

1. **Before** changing the integration, disable the [Automatic Review Request](/v1/docs/creating-a-review-request-premium-enterprise) feature and **all** reminders. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/de9e22c2-6330-4ad1-ab95-86ed24962585.gif?sv=2026-02-06&spr=https&st=2026-11-08T11%3A13%3A41Z&se=2026-11-08T12%3A13%3A41Z&sr=c&sp=r&sig=QSMUvPY8gGr0j8jUZBwfqGdZXVDTMH2CnS%2Ba9SCQUm4%3D)

	
	Please note:
	Any pending emails **will be delivered** once the feature is re-enabled.

1. [Submit a case to Yotpo Support](https://yap.yotpo.com/#/?modal=contact_support)with the following information:
  - Relevant account ID
  - Details of the orders you wish to invalidate: Either a **date range** of orders or the **External order IDs**
				  

				  
Our Support agents will invalidate the orders and respond with a confirmation once the process is finished.

Only when the confirmation was received, you should go ahead and **Re-enable** the Automatic Review Request feature and Reminders, so valid review emails resume delivery:![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/73aa1f4d-ca0b-48af-af5b-cc9b7e3295b1.gif?sv=2026-02-06&spr=https&st=2026-11-08T11%3A13%3A41Z&se=2026-11-08T12%3A13%3A41Z&sr=c&sp=r&sig=QSMUvPY8gGr0j8jUZBwfqGdZXVDTMH2CnS%2Ba9SCQUm4%3D)