Moving your Product Reviews to a New Product Page or Platform
Moving your Product Reviews to a New Product Page or Platform
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Follow this guide to move product reviews collected via Yotpo from one product page to another if you update your product catalog.
- If you are migrating from one platform to another, please follow this article
- If you want to import non-Yotpo reviews, see this article
Step 1 - Export existing Yotpo reviews
To complete this step, see Exporting Reviews from Yotpo.
Step 2 - Update the reviews file
- Use a spreadsheet application such as LibreOffice or Google Sheets to open the CSV file in UTF-8 encoding.
- Remove any reviews/rows irrelevant or unrelated to this change.
- Use the following information to match the values of the new product page:
- Product URL
- Product image URL
- Product title (optional - if titles have been changed)
- SKU (must be the new Product ID)
- Ensure that the product IDs in your file match the product IDs on your website for every product.
- Save the file either as Excel (.xlsx) or a .csv file in UTF-8 encoding (other formats, such as Apple Numbers, are not supported).
Can't find your product ID?
Just use our guide - Finding Product IDs in your eCommerce Platform
Step 3 - Send the reviews file to Yotpo Support
- Contact support and let them know that you want to move reviews into a new product page or product ID.
- Upload the file using the Upload a file section at the bottom of the form.
- Click Submit.
- Once the updated reviews are imported and you confirm that you see them on your site, we will go ahead and delete the old reviews.
Important:
This process does not over-write previous reviews - it creates new entries. This means that the old reviews will be deleted in order to avoid duplicate reviews.
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