Order Statuses Supported by Yotpo
Order Statuses Supported by Yotpo
Article summary
Did you find this summary helpful?
Thank you for your feedback
Order statuses trigger automatic review request emails to be sent out to your customers.
Below is a list with the different eCommerce platform order statuses supported by Yotpo:
Please note:
By default, Yotpo automatically pulls orders from the last 30 days when a new account is created. You can change this timeframe in the installation process. Available order pulling timeframes:
- Shopify and BigCommerce - 1 to 180 days.
- Adobe Commerce and WooCommerce - 1 to 90 days.
Platform | Default Order status received by Yotpo | Status Customization |
---|---|---|
Shopify - Free, Growth, and Premium Customers | Yotpo will pull orders with a 'Fulfilled' or 'Delivered' order status | N/A |
BigCommerce - Free Customers | Yotpo will pull all orders statuses except for 'Incomplete', 'Refunded', 'Cancelled' and 'Declined' order statuses | If you'd like Yotpo to pull 'Shipped' or 'Completed' statuses only, please contact Yotpo Support |
BigCommerce - Growth and Premium Customers | Yotpo will pull orders with a 'Shipped' or 'Completed' order status | If you'd like Yotpo to pull different order statuses, please contact Yotpo Support |
WooCommerce | Yotpo will pull orders with a Completed order status | If you wish, you can change the order status setting by accessing the Yotpo plugin via your WooCommerce admin |
Adobe Commerce 1 and 2 | Yotpo will pull orders with a Completed order status | If you wish, you can change the order status setting by accessing the Yotpo plugin via your Magento admin |
Volusion - Free Customers | Yotpo will pull all orders statuses except for 'Cancelled' | If you'd like Yotpo to pull 'Shipped' status only, please contact Yotpo Support |
Volusion - Growth and Premium Customers | Yotpo will only pull orders set to 'Shipped' | If you'd like Yotpo to pull all orders statuses except for Cancelled, please contact Yotpo Support |
Salesforce Commerce Cloud | The Salesforce Commerce Cloud export orders job will only export orders with the following states: Order.EXPORT_STATUS_READY or Order.EXPORT_STATUS_EXPORT | N/A |
Generic (all other platforms) | As defined by user | As defined by user |
Was this article helpful?