---
title: "Q&A Customization"
slug: "qa-customization"
tags: ["WooCommerce", "Shopify", "Salesforce Commerce Cloud", "Volusion", "Shopify Plus", "Adobe Commerce (Magento)", "Reviews ", "Custom", "BigCommerce"]
updated: 2024-04-02T05:26:08Z
published: 2024-04-02T05:26:08Z
canonical: "support.yotpo.com/qa-customization"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.yotpo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Q&A Customization (Legacy)

Products

			
				
					
						  

					
					Reviews
		
			

				

###### Supported plans

				

Pro, Premium, Enterprise

			
			

				

###### eCommerce Platform

				

Shopify, Shopify Plus, Adobe Commerce (Magento), BigCommerce, WooCommerce, Volusion, Salesforce Commerce Cloud, Custom

			

You define the look and feel for your public answers on the Reviews Widget and customize the answer request and answer notification emails.

	
	Is this article for me?
	If you're using the new version of the Q&A Widget, see C[ustomizing the Q&A Widget.](/v1/docs/customizing-the-qa-widget-30)

#### Recommended Settings

- If the Profanity feature is enabled, questions and answers that contain explicit language will not be auto sent and auto published.

## Customizing the Q&A section of the widget

1. From your Yotpo Reviews menu, go to [**On-Site Widgets**](https://reviews.yotpo.com/#/display-reviews/on-site-widgets).
2. Click **Q&A.**

#### Changing the name for your public answers in the Reviews Widget

This setting affects the label that appears next to your public comments and answers in the Reviews Widget.

1. Enter the label in the **Name** field.
2. Click the **Save Changes** button at the bottom of the screen.

#### Changing the avatar for your public answers in the Reviews Widget

This setting affects the avatar that appears next to your public comments and answers in the Reviews Widget.

1. Click the image next to **Avatar.**
2. Browse to the logo you want to use.
3. Click **Open.**
4. Click the **Save Changes** button at the bottom of the screen.

### Customizing the answer request email

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/d1e6df9e-7499-436b-80ef-5f8786977eab.png?sv=2026-02-06&spr=https&st=2026-10-31T18%3A15%3A39Z&se=2026-10-31T19%3A15%3A39Z&sr=c&sp=r&sig=TOwP8eR4pJh3%2B90ET%2BVxWoxtf2%2BgC3cDptzLlDXmCGE%3D)

| Number | Place |  | Naviagtion |
| --- | --- | --- | --- |
| 1 | Body | Email | On-Site Widgets > Q&A > Answer Request tab > Body |
| 2 | Footer | Email | On-Site Widgets > Q&A > Answer Request tab > Footer |

#### Changing the answer request email subject

This setting affects the subject in the Answer Request Email.

1. Type the email subject you want to appear in the **Email Subject** field.
2. Click the **Save Changes** button at the bottom of the screen.

#### Changing the answer request email main text

This setting affects the main (body) text in the Answer Request Email.

1. Type the email subject you want to appear in the **Body** field.
2. Click the **Save Changes** button at the bottom of the screen.

#### Changing the answer request email main signature

This setting affects the closing text that appears in the Answer Request Email Signature.

1. Type the subject you want to appear in the **Footer** field.
2. Click the **Save Changes** button at the bottom of the screen.

### Customizing the answer response email

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/549cd704-83f6-464f-ac7b-684e7c730e0e.png?sv=2026-02-06&spr=https&st=2026-10-31T18%3A15%3A39Z&se=2026-10-31T19%3A15%3A39Z&sr=c&sp=r&sig=TOwP8eR4pJh3%2B90ET%2BVxWoxtf2%2BgC3cDptzLlDXmCGE%3D)

| 1 | Body | Answer Notification Email body | On-Site Widgets > Q&A > Answer Response tab > Body |
| --- | --- | --- | --- |
| 2 | Footer | Answer Notification Email footer | On-Site Widgets > Q&A > Answer Response tab > Footer |
| Not shown | Subject | Answer Notification Email subject | On-Site Widgets > Q&A > Answer Response tab > Email Subject |

#### Changing the answer response email subject

This setting affects the subject in the Answer Response Email.

1. Type the email subject you want to appear in the **Email Subject** field.
2. Click the **Save Changes** button at the bottom of the screen.

#### Changing the answer response email subject main text

This setting affects the main (body) text in the Answer Response Email.

1. Type the email subject you want to appear in the **Body** field.
2. Click the **Save Changes** button at the bottom of the screen.

#### Changing the answer response email signature

This setting affects the closing text that appears in the Answer Response Email Signature.

1. Type the subject you want to appear in the **Footer** field.
2. Click the **Save Changes** button at the bottom of the screen.

### Sending a test email

1. Click **Send Test.** The default email is the address associated with the account. You can enter a different email.
2. Click **Send.**

## Related

- [Q&A Widget Overview (Legacy)](/qa-widget-overview-legacy.md)
- [Moderating Q&A](/moderating-qa.md)
- [Importing Q&A into Yotpo](/importing-qa-into-yotpo.md)
- [Setting Up Q&A Emails](/setting-up-qa-emails.md)
- [Adding the Q&A Widget to Shopify](/adding-the-qa-widget-to-shopify.md)
- [Displaying a Separate Q&A Widget (Legacy)](/displaying-a-separate-qa-widget.md)