--- title: "Q&A Widget Overview" slug: "qa-widget-overview" tags: ["WooCommerce", "Shopify", "Salesforce Commerce Cloud", "Volusion", "Shopify Plus", "Adobe Commerce (Magento)", "Reviews ", "Custom", "BigCommerce"] updated: 2024-04-01T08:03:39Z published: 2024-04-01T08:03:39Z canonical: "support.yotpo.com/qa-widget-overview" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.yotpo.com/llms.txt > Use this file to discover all available pages before exploring further. # Q&A Widget Overview Products Reviews ###### Supported plans Pro, Premium, Enterprise ###### eCommerce Platform Shopify, Shopify Plus, Adobe Commerce (Magento), BigCommerce, WooCommerce, Volusion, Salesforce Commerce Cloud, Custom Q&A allows customers to ask questions regarding a specific product. The questions will be directed to the owner and to customers who had previously purchased the product. This feature strengthens ongoing community involvement with a store owner's business and increases trust for their customers. In this article, you'll learn how to add the Q&A widget to your store. **Is this article for me?** Merchants who are using the new version of the Q&A widget. If you’re using the legacy Q&A widget version, see [Q&A Widget Overview (Legacy)](https://support.yotpo.com/docs/qa-widget-overview-legacy) ## About the Q&A widget 1. The widget is divided into two tabs: one for reviews, and the other for Q&A. 2. The numbers represented in the header of each tab reflect: - Reviews tab - number of reviews (excluding the number of comments), - Q&A tab - number of questions and answers combined. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/102bb13f-43d6-46db-a616-24f117a33c9d.png?sv=2026-02-06&spr=https&st=2026-10-31T17%3A25%3A20Z&se=2026-10-31T18%3A25%3A20Z&sr=c&sp=r&sig=1yhMoMrGcDItkTqVSQIWynEDHmgARIfyMBMAp4%2FYxGM%3D) ## Workflow 1. In the Q&A tab in the widget, customers can **ask a question** regarding the product 2. Once a question is asked, a **validation email** is sent to the person who posed the question. If the email is not validated then the question is ignored. 3. If the email is **validated**, the customer is taken to a "thank you" landing page, and the question is sent to the store owner and to customers who had purchased the product previously 4. The question is sent to a **maximum of 5 customers** **each day** according to the following logic: - First, to customers that submitted a review through an [automatic review request email](https://support.yotpo.com/docs/creating-a-review-request) or [targeted review request email](https://support.yotpo.com/docs/about-targeted-review-requests) - Second, to customers who purchased the product 21-35 days previously - Third, to all other customers who purchased the product in the past 5. If no answer is received **after three days**, the store owner/admin is sent a **second** email with the question. - If a [Help Desk Integration](/v1/docs/help-desk-integration-configuration-guide-for-reviews) has been set up, an email will be sent to the address configured there as well 6. Once an answer is received **no further automatic emails** are sent out Please note: - The answer can be submitted from within the email that the previous customer/store owner receives. The store owner can also answer a question from within the Moderate section of the Q&A in the Yotpo Admin. - Unsubscribe - Users that unsubscribe from the Automatic Review Request emails will not receive questions emails - Users who answer questions will receive the [verified buyer badge](/v1/docs/reviewer-badges#verified-buyer) - Promoted Products will appear on the landing page after a customer has answered a question but won't appear in the question email. However, promoted products will appear in the email sent to the person who asked the question - Email policy 1. Previous customers will not be sent more than one question in 30 days (minimum of 30 days in between questions). Automatic Review Request emails and questions sent to the same person will be sent with an interval of at least **five days** between them. 2. An Automatic Review Request questioner will not receive more than **3 answers** for each question asked - See [Yotpo Email Policies](/v1/docs/email-policies) for information - If you answer publicly, the answer appears on your website and the questioner receives the answer by email; if you answer privately, then the answer is only sent by email to the questioner - Social share/push and coupons are not supported for Q&A - A question only appears on your website if at least one answer is posted ## Customizing your Q&A widget To learn how to customize your widget, see [Customizing the Q&A Widget](/v1/docs/customizing-the-qa-widget-30). ## Setting up your Q&A emails To learn about Q&A emails and how to see them up, see [Setting Up Q&A Emails](https://support.yotpo.com/docs/setting-up-qa-emails) ## Related - [Q&A Customization (Legacy)](/qa-customization.md) - [Setting Up Q&A Emails](/setting-up-qa-emails.md) - [Adding the Q&A Widget to Shopify](/adding-the-qa-widget-to-shopify.md) - [Displaying a Separate Q&A Widget (Legacy)](/displaying-a-separate-qa-widget.md)