Use the Yotpo and Re:amaze integration to instantly see customer reviews and loyalty points during customer conversations.
This integration enables you to do the following:
Easily see customers' review history. If they haven't left a review, you can prompt them to leave a review within a customer support context.
Easily see customers' loyalty points and relevant rewards directly inside emails and chats.
Easily see customers' average ratings and average sentiment so you can tag customer support conversations proactively.
About Re:amaze
Re:amaze is a helpdesk and customer messaging platform designed for eCommerce businesses. Re:amaze is also an all-in-one solution including a multi-channel shared inbox, live chat, chatbots, FAQ, and status page. Re:amaze is natively integrated with platforms such as Shopify and BigCommerce.
How it works
When a customer contacts you through one of your Re:amaze channels such as email, chat, chatbot, contact form, or even social media, Re:amaze will be able to look up the customer’s reviews and loyalty status from Yotpo and display it next to your conversation, so you can have a more personal and helpful conversation. You can see a list of all data points that can be included on each customer here.
Before you start
To connect Re:amaze with Yotpo, you’ll first need an account for each platform.
Integrating Yotpo with Re:amaze
To integrate Yotpo with Re:amaze, follow the steps below. You can learn more about this integration on the Re:amaze website.
Log into your Re:amaze account.
Go to Settings.
Click Apps. From the dropdown list, select Yotpo.
Select the Re:amaze brand you want to connect your Yotpo account to. You can always change this later. Make sure to authorize the connection by following the on-screen instructions.
Having issues with the integration?
Contact Re:amaze support at support@reamaze.com.
Note
To find Re:maze in your Yotpo Loyalty & Referrals account:
From your admin, go to Integrations Center.
Locate the Re:amaze tile and click it.
