Goals and Outcomes
Gain full visibility into the review request status of your recent orders with the Email Status Dashboard. This tool allows you to track which review request emails were sent, opened, scheduled, or resulted in a submitted review. You can also quickly identify requests that were not sent and understand the reasons why.
In this article, you'll learn how to read and interpret the data in the Email Status Dashboard.
Feature Overview
Using the Email Status Dashboard, you can:
View the status of automatic review request emails
Filter by date range, status, order ID, email, or product
Identify which emails were sent, opened, reviewed, canceled, or not sent
Understand why certain review requests were not sent
(Premium and Enterprise only) Send scheduled requests immediately or cancel scheduled emails
Understanding Review Request Email Statuses
Review requests can have any of the following statuses:
Status | Description |
|---|---|
All | Displays all emails regardless of their current status. |
Scheduled | The review request will be sent out according to your review request trigger settings. |
Sent | The email has been successfully sent to the recipient. |
Opened | The recipient has opened the email. |
Reviewed | The recipient opened the email and submitted a review. |
Not sent | A review request was not sent for one or more of the following reasons:
|
Canceled | The email was manually canceled or stopped by an automation rule before being sent. |
Note
If email reminders are enabled, the request status will reflect the most recent attempt. For example:
If a review request was sent but the shopper did not leave a review, the status is Sent.
If the shopper later submits a review after a reminder, the status updates to Reviewed.
Accessing the Email Status Dashboard
To access the Email Status Dashboard, do the following:
From your Yotpo Reviews main menu, go to Emails.
Click Email Status.
Once inside the dashboard, you can:
Filter results by order date or custom date range.
Filter results by status.
Search for a specific order ID, email, or product.
Exclusive Features for Premium and Enterprise Plans
You also have additional capabilities, including immediate sending and email cancellation. These actions can be performed individually or in bulk for scheduled review requests.
To access these options, select one or more items - the actions will appear in the top-right corner of the page.
Immediate Sending
You can send scheduled emails immediately, bypassing the defined wait time and spam limitations:
Individually: Click the three-dot menu next to an email > Send now.
In Bulk: Select multiple emails and click Send now in the upper right corner of the table. You can send up to 2,500 emails at once.
Cancel Scheduled Emails
Cancel scheduled review requests (you can send them later if needed):
Individually: Click the three-dot menu next to an email > Cancel email.
In Bulk: Select multiple emails and click Cancel emails in the upper right corner of the table.
FAQ
Can I see the status of my targeted review requests?
Not yet. This dashboard only shows automatic review requests.
I upgraded my plan after reaching my monthly quota. What happens to emails that exceeded my previous limit?
After upgrading, you'll be able to send review requests for orders from the past 30 days that exceeded your previous plan limit. Look for the banner above the dashboard. Sending may take up to 3 hours to appear.
How far back can I see data from?
Up to 6 months.
If you're not seeing older orders, you may have synced only recent orders during onboarding.
How often is my data updated?
Shopify: Every 3 hours (rarely up to 5 hours)
Other platforms: Every 24 hours