Reviews Dashboard

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Products


Reviews
Supported plans

Free, Starter, Pro, Premium, Enterprise

eCommerce Platform

Shopify, Shopify Plus, Adobe Commerce (Magento), BigCommerce, WooCommerce, Volusion, Salesforce Commerce Cloud, Custom

In this article, you'll learn how to analyze your reviews in the Reviews Dashboard.

Please note:
This dashboard reflects data collected as of January 1st 2018. Filtering by a date prior to January 1st 2018 will not return data for your search.

Accessing the Reviews Dashboard

  1. Log into Yotpo Reviews.
  2. In the main menu, click Analytics, and choose Reviews.

About the Reviews Dashboard

Number Name Description
1 Search for Products Search for the specific product you want to see insights for.
2  Review type  Choose the review types you want to see:
  • All reviews (site and product)
  • Site reviews only
  • Product reviews only
3  Date range  Choose the range of dates for the reviews you want to see:
Last 7 Days
Last 14 Days
Last 30 Days
Last 90 Days
All time since you started with Yotpo
Custom range (from specific date to specific date)
4 Star Distribution  This shows reviews according to rating as both a percentage and an actual number.
Click Read Reviews to show all reviews with that rating in the Moderation section. 
5 Reviews Click here to show the Reviews tab

  Number of reviews in the selected date range 


Number of reviews over all time since you started with Yotpo


Change over the last 30 days 
6 Average Star Rating  Click here to show the Average Star Rating tab. 


Average Star Rating for the selected date range 


Average Star Rating over all time since you started with Yotpo


Change over the last 30 days 
7 Orders to Reviews
(see "The Orders to Review Tab" section for more info)
Click here to show the Orders to Review tab


Conversion Rate for the selected date range 


Conversion Rate over all time since you started with Yotpo


Change over the last 30 days 
8 Geographical Distribution  This table shows the top four review writer countries. 
9 Devices Segmentation (written reviews)  This graph shows the proportion of how many reviews were written on desktop or mobile clients. 
10 Reviews Status  This graph shows the proportions of published and pending reviews. 
Tip:

To see the underlying information, hover over the data point with your mouse.

Optimization actions

This is one of the most exciting parts of the new Dashboard. It presents actionable items so you can get the best from Yotpo. 

Each recommendation has an action button that will take you directly to the page in the Admin to perform the action.

Recommendation Action
Publish Your Reviews  Publish pending reviews in the Moderation page 
Engage Your Detractors  Comment on one- and two-star reviews in the Moderation page. 
Prevent Early Automatic Review Requests   Receive a CSV (comma-separated variable) list of customers who hadn't received the product when they got the Automatic Review Requests.

The file contains the following information:
Date purchased
  • Date clicked on "Too soon"
  • Source
  • Product Name
  • Product SKU
  • Display name
  • Email
Increase your reviews conversion rate - add coupons  Add Coupons (Pro, Powerhouse + and Enterprise plans) 
Set-up auto-publish to save you time  Link to Moderation to set up reviews auto-publish 

Star Distribution

This shows reviews according to rating as both a percentage and an actual number.

Click Read Reviews to show all reviews with that rating in the Moderation section.

Geographical Distribution

This panel shows reviews according to the country of the review writer. The top four countries are shown.

Devices Segmentation (Written Reviews)

This panel shows which devices - desktop, mobile or tablet - were used to write the review.

Reviews Status

 

This panel shows the proportions of published and pending reviews.

Filtering by Date

To show date for... Select this in the Date Range drop-down menu...
 The last seven days   Last 7 days
 The last 30 days   Last 30 days 
 The last 90 Days   Last 90 Days 
 Any date   All time 

Showing results for a custom date range

To show results for a specific period:

  1. Select Custom Range in the Date Range drop-down menu:
  2. Enter the start date in the left-hand calendar panel
  3. Enter the end date in the right-hand calendar panel
  4. Click Apply

Showing insights for a specific product

To show data for a specific product:

  1. Start typing the product name or product ID in the Search for products box
  2. Select the product from the drop-down list

The Reviews Tab

In this tab you can view the number of reviews per source and star rating over the time period you select. The data is displayed as a stack column chart, with each review source in a different color. 

Accessing the Reviews tab

To access the Reviews tab:

  1. Click here:
  • The Reviews tab will open

The Reviews Tab Interface

Number Name Description
1
Number of reviews in the selected date range
2
Number of reviews over all time 
3
Change over the last 30 days 
4 Reviews Source  Click the button to select the review source:
  • All sources
  • Unknown (none of the other sources)
  • Old Widget (old Yotpo Widget that has been sunsetted)
  • Import
  • Automatic Review Request
  • Automated Site Review Request (Slider)
  • Re-sent Review Requests
  • Site Review - Manual Request
  • Product Review - Manual Request
  • Site Review After Invoice
  • Mail After Service
  • New Widget (the current Widget)
  • Syndication 
  • Facebook Tab 
  • Dedicated Page
  • Multiple Review Request
  • Automatic Site Review SMS
  • Automatic Request SMS
  • Multiple Product Request SMS
5 Star Rating  Choose the star rating(s) for the reviews to see:

  • All Stars
  • 5
  • 4
  • 3
  • 2
  • 1
6 Results graph  This graph shows the number of reviews based on the criteria you selected. The colors used are the same as the filter buttons.
The timescale on the x axis changes according to the date range you select:

Last 7 days: Day
Last 30 days: Day
Last 90 days: Week
All Time: Month
Custom Range: Depends on the custom range

Filtering by Reviews Source

To filter the results by the reviews source:

  • Click the source button to show or hide the source.
  • The graph is updated.
Tip:
The All Sources button toggles between all sources and no sources.

Filtering by Star Rating

To filter the results by the Star Rating, select or unselect the checkbox for the Star Rating in the Star Rating drop-down menu.

Tip:
The All Stars checkbox toggles between all Ratings and no Ratings

The Average Star Rating Tab

Accessing the Average Star Ratings Tab

To access the Average Star Ratings tab:

  1. Click here:
  •  The Average Star Ratings tab will open

The Average Star Rating Interface

Number Name Description
1
Average Star Rating for the selected date range
2
Average Star Rating over all time
3
Change over the last 30 days
4 Results graph  This graph shows the average star rating for the time period you selected.
The timescale on the x axis changes according to the date range you select:

Last 7 days: Day
Last 30 days: Day
Last 90 days: Week
All Time: Month
Custom Range: Depends on the custom range

The 'Orders to Review' Tab

The overall conversion rate, from email to review, is calculated from Automatic Review Requests, Manual Site Review Requests, Multiple Review Request forms, Site Reviews After Service, Site Reviews After Invoice, and Manual Product Review Request emails.

Orders to review rate for Automatic Review Requests is calculated differently based on the percent of orders that result in at least one review written.

If you have configured Smart Reminder emails or Bulk Purchase Settings (AKA you send multiple emails from a single order), Yotpo reports on whether the buyer writes a review or not for an order. We do not show conversion rate per Automatic Review Request email sent. 

To illustrate with an example: an order containing two items was made on your site, and you send an Automatic Review Request and reminder email for each item (the customer gets 4 review request emails for the order). The customer ultimately writes a review on one of the products from a reminder email. Your conversion rate on that order is 100% since you were able to generate content for that order. 

Accessing the 'Orders to Review' Tab

To access the 'Orders to Review' tab:

  1. Click here:
  •  The 'Orders to Review' tab will open

The 'Orders to Review' Tab Interface

Please Note:
The Reviews Dashboard represents reviews from single product orders as Automatic Review Requests and reviews from the Multi-Product Form as Multi-Product Review Request

Number Name Description
1
Average conversion rate for the selected date range
2
Average conversion rate over all time
3
Change over the last 30 days 
4 Reviews Source  Click the button to select the source:
  • All sources
  • Automatic Review Request
  • Automated Site Review Request (Slider)
  • Site Review - Manual Request
  • Product Review - Manual Request
  • Site Review After Invoice
  • Mail After Service
  • Automatic Site Review SMS
  • Automatic Request SMS
5 Results graph  This graph shows the average star rating for the time period you selected.
The timescale on the x axis changes according to the date range you select:

Last 7 days: Day
Last 30 days: Day
Last 90 days: Week
All Time: Month
Custom Range: Depends on the custom range

Filtering by Source

To filter the results by the source:

  1. Click Source to show or hide the source
Tip:
The All Sources button toggles between all sources and no sources