---
title: "Reviews Dashboard"
slug: "reviews-dashboard"
tags: ["Reviews ", "Shopify", "Shopify Plus", "Adobe Commerce (Magento)", "BigCommerce", "WooCommerce", "Volusion", "Salesforce Commerce Cloud", "Custom"]
updated: 2026-01-09T07:13:41Z
published: 2026-01-09T07:13:41Z
canonical: "support.yotpo.com/reviews-dashboard"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.yotpo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviews Dashboard

Products

  

Reviews

###### Supported plans

Free, Starter, Pro, Premium, Enterprise

###### eCommerce Platform

Shopify, Shopify Plus, Adobe Commerce (Magento), BigCommerce, WooCommerce, Volusion, Salesforce Commerce Cloud, Custom

## Goals and Outcomes

The **Reviews Dashboard** gives you a high-level view of your reviews performance, including review volume, ratings distribution, collection sources, and order-level review activity over time.

In this article, you’ll learn how to:

- Navigate the Reviews Dashboard and its main sections.
- Understand key metrics such as review volume, average rating, and review status.
- Analyze **Order to Review** performance at the order level.
- Identify which insights support product-level analysis and which don’t.
- Use dashboard data to monitor and improve your review collection strategy.

> [!CAUTION]
> **Note**
> 
> This dashboard reflects data collected as of **January 1, 2018**. Filtering by a date prior to January 1, 2018 will not return data for your search.

## Accessing the Reviews Dashboard

1. Log into Yotpo Reviews.
2. In the main menu, click **Analytics**, and choose **Reviews**.

## About the Reviews Dashboard

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/Dashboard_numbers(1).png?sv=2026-02-06&spr=https&st=2026-11-03T09%3A41%3A45Z&se=2026-11-03T10%3A41%3A45Z&sr=c&sp=r&sig=SzGEw2kpNMcU202mZje9OsN7pGLtdj5WNTYsgRiV4Ck%3D)

| Number | Name | Description |
| --- | --- | --- |
| 1 | Search for Products | Search for the specific product you want to see insights for. |
| 2 | Review type | Choose the review types you want to see: - All reviews (site and product) - Site reviews only - Product reviews only |
| 3 | Date range | Choose the range of dates for the reviews you want to see: Last 7 Days Last 14 Days Last 30 Days Last 90 Days All time since you started with Yotpo Custom range (from specific date to specific date) |
| 4 | Star Distribution | This shows reviews according to rating as both a percentage and an actual number. Click Read Reviews to show all reviews with that rating in the Moderation section. |
| 5 | Reviews | Click here to show the Reviews tab |
|  |  | Number of reviews in the selected date range |
|  |  | Number of reviews over all time since you started with Yotpo |
|  |  | Change over the last 30 days |
| 6 | Average Star Rating | Click here to show the Average Star Rating tab. |
|  |  | Average Star Rating for the selected date range |
|  |  | Average Star Rating over all time since you started with Yotpo |
|  |  | Change over the last 30 days |
| 7 | Orders to Reviews (see "The Orders to Review Tab" section for more info) | Click here to show the Orders to Review tab |
|  |  | Conversion Rate for the selected date range |
|  |  | Conversion Rate over all time since you started with Yotpo |
|  |  | Change over the last 30 days |
| 8 | Geographical Distribution | This table shows the top four review writer countries. |
| 9 | Devices Segmentation (written reviews) | This graph shows the proportion of how many reviews were written on desktop or mobile clients. |
| 10 | Reviews Status | This graph shows the proportions of published and pending reviews. |

> [!TIP]
> **Tip**
> 
> To see the underlying information, hover over the data point with your mouse.
> 
> ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/hover.png?sv=2026-02-06&spr=https&st=2026-11-03T09%3A41%3A45Z&se=2026-11-03T10%3A41%3A45Z&sr=c&sp=r&sig=SzGEw2kpNMcU202mZje9OsN7pGLtdj5WNTYsgRiV4Ck%3D)

#### Optimization Actions

The Optimization Actions panel highlights recommended actions you can take to improve your Reviews performance.

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/8c2ae9ab-9a87-4ec3-96e2-32adb518898c.png?sv=2026-02-06&spr=https&st=2026-11-03T09%3A41%3A45Z&se=2026-11-03T10%3A41%3A45Z&sr=c&sp=r&sig=SzGEw2kpNMcU202mZje9OsN7pGLtdj5WNTYsgRiV4Ck%3D)

Each recommendation includes an action button that takes you directly to the relevant page in the Admin.

| Recommendation | Action |
| --- | --- |
| Publish Your Reviews | Publish pending reviews in the Moderation page |
| Engage Your Detractors | Comment on one- and two-star reviews in the Moderation page. |
| Prevent Early Automatic Review Requests | Receive a CSV (comma-separated variable) list of customers who hadn't received the product when they got the Automatic Review Requests. The file contains the following information: Date purchased - Date clicked on "Too soon" - Source - Product Name - Product SKU - Display name - Email |
| Increase your reviews conversion rate - add coupons | Add Coupons (Pro, Powerhouse + and Enterprise plans) |
| Set-up auto-publish to save you time | Link to Moderation to set up reviews auto-publish |

#### Star Distribution

This panel displays reviews by rating, showing both a percentage and a total number.

Click on any of the **Read Reviews** to view reviews with that rating on the Moderation page.

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/Star distribution.png?sv=2026-02-06&spr=https&st=2026-11-03T09%3A41%3A45Z&se=2026-11-03T10%3A41%3A45Z&sr=c&sp=r&sig=SzGEw2kpNMcU202mZje9OsN7pGLtdj5WNTYsgRiV4Ck%3D)

#### Geographical Distribution

This panel shows reviews based on the reviewer’s country. The top four countries are displayed.

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/8c55b54c-309b-4ba5-849c-07a759f45268.png?sv=2026-02-06&spr=https&st=2026-11-03T09%3A41%3A45Z&se=2026-11-03T10%3A41%3A45Z&sr=c&sp=r&sig=SzGEw2kpNMcU202mZje9OsN7pGLtdj5WNTYsgRiV4Ck%3D)

#### Devices Segmentation (Written Reviews)

This panel shows which devices were used to submit written reviews, including desktop, mobile, and tablet.

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/277de595-1e34-431c-9bce-7c2a099a104a.png?sv=2026-02-06&spr=https&st=2026-11-03T09%3A41%3A45Z&se=2026-11-03T10%3A41%3A45Z&sr=c&sp=r&sig=SzGEw2kpNMcU202mZje9OsN7pGLtdj5WNTYsgRiV4Ck%3D)

#### Reviews Status

This panel shows the proportion of published and pending reviews.

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/9d8b1a40-fd0d-424e-a259-f389e01e1f48.png?sv=2026-02-06&spr=https&st=2026-11-03T09%3A41%3A45Z&se=2026-11-03T10%3A41%3A45Z&sr=c&sp=r&sig=SzGEw2kpNMcU202mZje9OsN7pGLtdj5WNTYsgRiV4Ck%3D)

#### Filtering by Date

Use the **Date range** dropdown to filter dashboard data.

| To show data for | Select |
| --- | --- |
| The last seven days | Last 7 days. |
| The last 30 days | Last 30 days. |
| The last 90 days | Last 90 days. |
| All reviews ever submitted | All time. |
| A specific time period | Custom range. |

**To show results for a specific period:**

1. Select **Custom Range** in the Date Range drop-down menu: ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/custom range-.png?sv=2026-02-06&spr=https&st=2026-11-03T09%3A41%3A45Z&se=2026-11-03T10%3A41%3A45Z&sr=c&sp=r&sig=SzGEw2kpNMcU202mZje9OsN7pGLtdj5WNTYsgRiV4Ck%3D)
2. Enter the **start date** in the left-hand calendar panel
3. Enter the **end date** in the right-hand calendar panel
4. Click **Apply**

#### Showing insights for a specific product

**To show data for a specific product:**

1. Start typing the product name or product ID in the **Search for products** box
2. Select the product from the **drop-down list**

### The Dashboard Tabs

In this tab you can view the number of reviews per source and star rating over the time period you select. The data is displayed as a stack column chart, with each review source in a different color.

#### Accessing the Reviews tab

**To access the Reviews tab:**

1. To open the Reviews tab, click the **Reviews** tab in the dashboard: ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/1c7b7798-9cd3-4b23-841b-1fe678cf63d5.png?sv=2026-02-06&spr=https&st=2026-11-03T09%3A41%3A45Z&se=2026-11-03T10%3A41%3A45Z&sr=c&sp=r&sig=SzGEw2kpNMcU202mZje9OsN7pGLtdj5WNTYsgRiV4Ck%3D)

#### The Reviews Tab Interface

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/interface.gif?sv=2026-02-06&spr=https&st=2026-11-03T09%3A41%3A45Z&se=2026-11-03T10%3A41%3A45Z&sr=c&sp=r&sig=SzGEw2kpNMcU202mZje9OsN7pGLtdj5WNTYsgRiV4Ck%3D)

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/fafcccf0-6cdb-42f6-acb0-1c6f39647601.png?sv=2026-02-06&spr=https&st=2026-11-03T09%3A41%3A45Z&se=2026-11-03T10%3A41%3A45Z&sr=c&sp=r&sig=SzGEw2kpNMcU202mZje9OsN7pGLtdj5WNTYsgRiV4Ck%3D)

| Number | Name | Description |
| --- | --- | --- |
| 1 |  | Number of reviews in the selected date range |
| 2 |  | Number of reviews over all time |
| 3 |  | Change over the last 30 days |
| 4 | Reviews Source | Click the button to select the review source: - All sources - Unknown (none of the other sources) - Old Widget (old Yotpo Widget that has been sunsetted) - Import - Automatic Review Request - Automated Site Review Request (Slider) - Re-sent Review Requests - Site Review - Manual Request - Product Review - Manual Request - Site Review After Invoice - Mail After Service - New Widget (the current Widget) - Syndication - Facebook Tab - Dedicated Page - Multiple Review Request - Automatic Site Review SMS - Automatic Request SMS - Multiple Product Request SMS |
| 5 | Star Rating | Choose the star rating(s) for the reviews to see: - All Stars - 5 - 4 - 3 - 2 - 1 |
| 6 | Results graph | This graph shows the number of reviews based on the criteria you selected. The colors used are the same as the filter buttons. The timescale on the x axis changes according to the date range you select: Last 7 days: **Day** Last 30 days: **Day** Last 90 days: **Week** All Time: **Month** Custom Range: **Depends on the length of the custom range** |

#### Filtering by Reviews Source

To filter the results by the reviews source:

- Click the source button to show or hide the source.
- The graph is updated.

> [!TIP]
> **Tip**
> 
> The **All Sources** option toggles between selecting all sources and none.

### Filtering by Star Rating

To filter the results by the Star Rating, select or unselect the checkbox for the Star Rating in the **Star Rating drop-down menu**.

> [!TIP]
> **Tip**
> 
> The All Stars checkbox toggles between all Ratings and no Ratings.

#### Accessing the Average Star Ratings Tab

To open this tab, click the **Average Star Rating** tab in the dashboard. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/5a8c35f8-65e4-42f4-87e5-9f507888ca7f.png?sv=2026-02-06&spr=https&st=2026-11-03T09%3A41%3A45Z&se=2026-11-03T10%3A41%3A45Z&sr=c&sp=r&sig=SzGEw2kpNMcU202mZje9OsN7pGLtdj5WNTYsgRiV4Ck%3D)

#### The Average Star Rating Interface

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/4ac3ad05-c9b4-403d-b642-864133c20d58.png?sv=2026-02-06&spr=https&st=2026-11-03T09%3A41%3A45Z&se=2026-11-03T10%3A41%3A45Z&sr=c&sp=r&sig=SzGEw2kpNMcU202mZje9OsN7pGLtdj5WNTYsgRiV4Ck%3D)

| Number | Name | Description |
| --- | --- | --- |
| 1 | Selected range | Average Star Rating for the selected date range |
| 2 | All time | Average Star Rating over all time |
| 3 | Change over time | Change over the last 30 days |
| 4 | Results graph | This graph shows the average star rating for the time period you selected. The timescale on the x axis changes according to the date range you select: Last 7 days: **Day** Last 30 days: **Day** Last 90 days: **Week** All Time: **Month** Custom Range: **Depends on the length of the custom range.** |

#### Accessing the Order to Review Tab

The overall conversion rate, from email to review, is calculated from [Automatic Review Requests](/v1/docs/auto-publishing-reviews), [Manual Site Review Requests](/v1/docs/creating-a-manual-site-review-request), Multiple Review Request forms, Site Reviews After Service, [Site Reviews After Invoice](/v1/docs/sending-a-manual-site-review-after-invoice), and [Manual Product Review Request](/v1/docs/creating-a-manual-product-review-request) emails.

The Orders to Review rate for Automatic Review Requests is calculated based on the **percentage of orders** that result in at least one review being submitted.

If you’ve configured Smart Reminder emails or Bulk Purchase settings (where multiple emails are sent from a single order), Yotpo tracks whether a buyer submits a review for the order as a whole. Conversion rates aren’t calculated per individual Automatic Review Request email.

For example, an order containing two items is placed on your store. You send an Automatic Review Request and a reminder email for each item, meaning the customer receives four review request emails for the same order. If the customer submits a review for one product from a reminder email, the conversion rate for that order is 100%, because at least one review was generated for the order.

To open the Orders to Review tab, click the **Orders to Review** tab in the dashboard. ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/c2be7b28-3137-40e0-a729-080c57bcc4e5.png?sv=2026-02-06&spr=https&st=2026-11-03T09%3A41%3A45Z&se=2026-11-03T10%3A41%3A45Z&sr=c&sp=r&sig=SzGEw2kpNMcU202mZje9OsN7pGLtdj5WNTYsgRiV4Ck%3D)

#### The Order to Review Tab Interface

> [!CAUTION]
> **Note**
> 
> The [Reviews Dashboard](/v1/docs/reviews-dashboard) represents reviews from single-product orders as Automatic Review Requests and reviews from the Multi-Product Form as Multi-Product Review Requests.
> 
> The Orders to Review view can’t be filtered by product. Product-level conversion data isn’t available in this tab.

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/69b9ccae-d440-4563-be28-8752fc96d791.png?sv=2026-02-06&spr=https&st=2026-11-03T09%3A41%3A45Z&se=2026-11-03T10%3A41%3A45Z&sr=c&sp=r&sig=SzGEw2kpNMcU202mZje9OsN7pGLtdj5WNTYsgRiV4Ck%3D)

| Number | Name | Description |
| --- | --- | --- |
| 1 | Selected range | Average conversion rate for the selected date range |
| 2 | All time | Average conversion rate over all time |
| 3 | Change over time | Change over the last 30 days |
| 4 | Reviews source | Click the button to select the source: - All sources - Automatic Review Request - Automated Site Review Request (Slider) - Site Review - Manual Request - Product Review - Manual Request - Site Review After Invoice - Mail After Service - Automatic Site Review SMS - Automatic Request SMS |
| 5 | Results graph | This graph shows the average star rating for the time period you selected. The timescale on the x axis changes according to the date range you select: Last 7 days: **Day** Last 30 days: **Day** Last 90 days: **Week** All Time: **Month** Custom Range: **Depends on the length of the custom range.** |

#### Filtering by Source

To filter the results by the source:

1. Click **Source** to show or hide the source

> [!TIP]
> **Tip**
> 
> The **All Sources** button toggles between selecting all sources and none.