Rybbon - Integration Guide for Yotpo Loyalty & Referrals

      Rybbon - Integration Guide for Yotpo Loyalty & Referrals

        Article summary


        Loyalty & Referrals
        Supported plans

        Premium, Enterprise

        eCommerce Platform

        Shopify, Shopify Plus, BigCommerce, WooCommerce Salesforce Commerce Cloud, Adobe Commerce (Magento), Custom

        Rybbon integrates with Yotpo's customer referral capabilities to allow merchants to reward customers who refer their friends. The campaign is set up with the desired reward value and type.

        After the referred friend makes a purchase, the integrated Rybbon campaign can automatically and instantly send the referer their digital reward via email.

        About Rybbon

        Rybbon is a digital rewards management platform that allows marketers to automate the process of sending digital gift cards, Visa and Mastercard prepaid cards, and e-donations to recipients across the globe easily and instantly.

        Integrating Yotpo and Rybbon

        1. Create a Yotpo campaign

        Create a new Yotpo campaign on the Rybbon dashboard.

        2. Configure the Webhook URL in your Yotpo account

        1. Copy the Webhook URL from the Setup tab of the Rybbon Yotpo campaign.
        2. Log into your Yotpo Loyalty & Referrals admin.
        3. Navigate to the General Settings page from the Settings menu.
        4. Enter the Webhook URL copied from Rybbon into the Webhook URL field in the Settings page in Yotpo.
        5. Go to your Rybbon account and copy the Webhook Authentication Key from the Yotpo Settings. You can find it under Integrations when you hover over your account name and number.
        6. In your Yotpo Loyalty & Referrals, admin, paste the key in the Webhook Authentication field of the Yotpo Geenral Settings page.
        7. Click Save to confirm the changes made to Yotpo settings.

        3. Test your campaign

        Before you run the Yotpo campaign with actual recipients, you have the option to test it without expending actual rewards. Set the Rybbon campaign to 'TestMode' and run the campaign with a test recipient.

        Please note:
        While in Test Mode, Rybbon will deliver sample emails with test rewards. Sample emails are not saved or tracked in your campaign. Remember to switch the campaign to On before sending the survey to real respondents.


        Can I integrate multiple Yotpo stores with my Rybbon account?
        Yes. Your Rybbon account can be integrated with multiple Yotpo stores. Simply follow the same steps detailed above for each store.
        What happens if my Rybbon-Yotpo campaign runs out of rewards?
        Rybbon will continue to allow respondents to request their reward even after your campaign runs out of rewards. These respondents will be added to the approval queue. You can order more rewards and approve rewards for these respondents.
        Can I update my Rybbon -Yotpo campaign approval settings?
        Yes. You can change the approval settings from the 'RewardApprovals' tab of your campaign.
        Does the Rybbon-Yotpo campaign support sending rewards of varied values to different recipients?
        No. The Rybbon -Yotpo campaign does not support sending rewards of different values to different recipients within the same campaign.
        Can additional recipient data be passed from Yotpo to Rybbon?
        Yes - additional recipient data can be passed to Rybbon using Rybbon's recipient Custom Fields. All recipient data is available in the “Recipients” and “Reward Approval" tabs of the Rybbon-Yotpo campaign in the Rybbon platform.
        Having issues with the integration?
        Contact Rybbon support at care@rybbon.net

        Was this article helpful?