Setting up Your Rewards Sticky Bar

Goals and Outcomes

The Rewards Sticky Bar is often the first point of interaction between your customers and your rewards program. Use it to invite shoppers to join your program, view their available points, and redeem them for rewards. Every aspect of the widget, including colors, dimensions, and text, can be fully customized from the Rewards Sticky Bar module.

In this article, you’ll learn how to set up and publish the Rewards Sticky Bar on your store.

How It Works

The Rewards Sticky Bar sticks to the top or bottom of your website and remains visible to customers throughout their shopping experience. 

When a customer first visits your website:

1. The Rewards Sticky Bar displays your rewards program name and slides open to reveal the benefits shoppers can gain from joining.

2. Customers without an account/profile can sign up to join, while existing members can log in to view and redeem their rewards.

When a customer is logged in, but not a loyalty member (for stores using Shopify’s Customer Accounts and “Only members who signed up“ opt-in setting):

1. The Rewards Sticky Bar will prompt logged-in customers to complete their loyalty program signup.

2. Once they agree to join (by clicking the button you configure in the widget settings), the Sticky Bar updates to show their available rewards.

When a customer is logged in and a loyalty member:

The Rewards Sticky Bar displays the customer’s points balance and slides open to reveal up to three of the highest fixed-amount rewards they can redeem.

1. The customer selects a reward and confirms the points deduction.

2. A confirmation message appears with their reward code.

3. They can apply the code at checkout or use it later; it’s also sent to them by email.

Inviting Customers to Sign up for Your Program

Using earning rules

The Rewards Sticky Bar automatically uses the logic of your earning rules to display benefits for potential members.

• Information from your Points for Purchases rule is shown to indicate how many points customers can earn per purchase. You can update this manually in the Rewards Sticky Bar module.

• The New Member Reward rule highlights what customers can earn just for signing up.

Offering fixed amount rewards

Customers who are already part of your rewards program and are logged into their account will see up to three of the highest rewards they are eligible for based on their available points balance. Reward information is pulled directly from your fixed amount rewards.

To manage the reward amounts:

1. From the main menu, go to Manage Program > Rewards program.

2. Locate the Ways to earn section.

3. Hover over the fixed amount reward, and click Edit.

Customizing Your Rewards Sticky Bar

You can customize every aspect of the widget using the Rewards Sticky Bar module. 

To edit:

1. From the main menu, go to Display On-site > Rewards Sticky Bar.

2. Hover over the Rewards Sticky Bar module and click Edit.

Sticky bar placement

To determine whether your Rewards Sticky Bar will show up on the top or bottom of your website:

1. Click on the Sticky Bar Placement section.

2. Select the top or bottom position.

General settings

Go to the General Settings section of the module to set the main fonts of the widget, or if you want to use custom CSS to design your Rewards Sticky Bar.

Custom CSS is available for Platinum and Enterprise plans.

Bar customization

Customize the area of the sticky bar that customers will first see when they go to your site. Its purpose is to showcase the name of your rewards program.

Naming your program

Yotpo automatically pulls the name of your store in Shopify, but you can change this to whatever you want.

To change the name of your program:

1. From the Bar Customization section, expand the Logged out view section.

2. Enter the Rewards program name.

Drawer customization

This is the area that slides out when your customer clicks on the Rewards Sticky Bar. Use this setting to customize the experience for three customer states:

• Logged out view: Configure the messaging for new visitors, including headline text, signup prompts, and login areas.

• Logged in non-member view:

  Important

  This setting applies only to stores using Shopify’s new Customer Accounts with loyalty program eligibility set to “Only members who signed up.”

  Logged-in shoppers who haven’t joined your program yet will see an invitation to join. You can include an optional disclaimer and a mandatory “Join” button.

• Logged in member view: Configure what loyalty members see, including reward details and the customer information displayed.

Publishing the Rewards Sticky Bar

Once you’ve finished setting up the Rewards Sticky Bar, you can go ahead and publish it on your store.

Publishing for the first time

To publish the Rewards Sticky Bar for the first time, follow these steps:

Step 1: Preview your sticky bar on desktop and mobile

1. Click on the mobile icon or desktop icon at the top of the module.

2. Review the way it appears on both. 

Step 2: Enable Yotpo’s app embed in Shopify

1. On a separate tab, open your Shopify admin.

2. Go to Online Store > Themes.

3. Click Customize to open the theme editor.

4. Go to the App embeds section.

5. Make sure the Yotpo Loyalty & Referrals loader toggle is turned on.

   

6. Click Save.

Learn more about Shopify App embeds.

Step 3: Publish the Rewards Sticky Bar

1. Go back to the Loyalty & Referrals tab.

2. Click Publish.

Saving changes on an active widget

To publish any changes on your active sticky bar, click Publish again. 

Any changes you make will automatically appear on your store.

Saving changes without publishing

If you’re not ready to publish the sticky bar on your store yet but want to save your customizations, click the Save icon.

FAQ