Shopify: Disabling Yotpo Reviews
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    Shopify: Disabling Yotpo Reviews

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    Article summary

    Products


    Reviews
    Supported plans

    Free, Starter, Pro, Premium, Enterprise

    eCommerce Platform

    Shopify, Shopify Plus

    If you want to uninstall Yotpo Reviews from your store, you need to follow these steps:

    1. Disable the review request email.
    2. Disable Yotpo email notifications.
    3. Comment out the Yotpo JavaScript.
    4. Comment out Yotpo-related code (Optional).

    Step 1: Disable the review request email

    1. In your Yotpo Reviews main menu, go to Emails > Email Setup.
    2. Click the Review request email card.
    3. Click Settings in the top right corner.
    4. Click Deactivate.

    Step 2: Disable notifications within the Yotpo Admin

    1. In your Yotpo Reviews main menu, go to the Profile icon in the top right corner.
    2. Go to Teammates.
    3. Click on Email Preferences.
    4. Disable each notification you do not want to receive.

    Step 3: Comment out Yotpo JavaScript

    1. Access your Shopify account.
    2. Click on Online Store.
    3. Click on Themes.
    4. Click on Actions and select 'Edit Code'.
    5. Locate the theme.liquid theme file, under 'Layouts'.
    6. Click on Ctrl+F and search 'Yotpo'.
    7. Comment out the related code by adding <!-- at the beginning of the code element and --> at the end.
    8. Click Save.


    Please note:
    • If you are unable to locate the Yotpo JavaScript, please follow step 4, as well. 
    • If you were able to locate the Yotpo JavaScript, skip this step. 
    1. Access your Shopify account.
    2. Click on Online Store.
    3. Click on Themes.
    4. Click on Actions and select 'Edit Code'.
    5. Locate the relevant theme files.
    6. Click on Ctrl+F and search 'Yotpo'.
    7. Comment out the related code by adding <!-- at the beginning of the code element and --> at the end:
    8. Click Save
    Please note:
    You can always remove the comment-out markings you have added to the code and the Yotpo features will re-appear on your site
    Tip:

    To easily inspect your theme files for Yotpo-related code, search the following theme files: theme.liquid, product.liquid, product-template.liquid, product-grid-item.liquid, product-collection.liquid or product-card-grid.liquid.

    You can view the complete code elements that have been implemented as part of the installation process, as well as their locations, here


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