---
title: "Shopify: Fixing Invalid Credentials 		 			Troubleshooting 			We are investigating this issue"
slug: "shopify-fixing-invalid-credentials"
updated: 2023-06-25T13:30:07Z
published: 2023-06-25T13:30:07Z
canonical: "support.yotpo.com/shopify-fixing-invalid-credentials"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.yotpo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Shopify: Fixing Invalid Credentials

Products

  
Reviews

###### Supported plans

N/A

###### eCommerce Platform

Shopify, Shopify Plus

If you've received this notification, there might be an issue with your Shopify credentials which may result in a **loss of connection between Yotpo and your Shopify store**.

This means that Yotpo is unable to retrieve orders from your shop and subsequently, [Automatic review request emails](/v1/docs/creating-a-review-request-premium-enterprise) will not be sent to shoppers.

To fix your Shopify credentials in Yotpo Reviews:

1. Click the following notification:

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/a48877b4-a37e-4015-9b32-9c0bb083b56d.png?sv=2026-02-06&spr=https&st=2026-10-31T19%3A09%3A37Z&se=2026-10-31T20%3A09%3A37Z&sr=c&sp=r&sig=lNvxPMwZA1wshjhXmy1sgiamAtNrbpwSj5qnIM3K0ko%3D)
2. Follow steps 1 and re-enter your Shopify Domain:  
![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/f5803196-8f8d-4afb-97ba-618980bcda1f.png?sv=2026-02-06&spr=https&st=2026-10-31T19%3A09%3A37Z&se=2026-10-31T20%3A09%3A37Z&sr=c&sp=r&sig=lNvxPMwZA1wshjhXmy1sgiamAtNrbpwSj5qnIM3K0ko%3D)
3. Click **Save Changes.** The below message appears confirming that your credentials have been fixed. If it does not appear, click the **click here** line in Step 3 in the Integrations page  
![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/153c3157-e9f8-4682-89dd-a334337ee22b.png?sv=2026-02-06&spr=https&st=2026-10-31T19%3A09%3A37Z&se=2026-10-31T20%3A09%3A37Z&sr=c&sp=r&sig=lNvxPMwZA1wshjhXmy1sgiamAtNrbpwSj5qnIM3K0ko%3D)

Didn't do the trick?If the issue persists, please [contact Yotpo Support](https://yap.yotpo.com/#/?modal=contact_support).