---
title: "Shopify: Yotpo Shows Incorrect Reviews Count 		 			Troubleshooting 			We are investigating this issue"
slug: "shopify-yotpo-shows-incorrect-reviews-count"
updated: 2024-04-01T11:36:50Z
published: 2024-04-01T11:36:51Z
canonical: "support.yotpo.com/shopify-yotpo-shows-incorrect-reviews-count"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.yotpo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Shopify: Yotpo Shows Incorrect Reviews Count

Products

			
				
					
						  

					
					Reviews
		
			

				

###### Supported plans

				

Free, Starter, Pro, Premium, Enterprise

			
			

				

###### eCommerce Platform

				

Shopify, Shopify Plus

			

## What's the issue?

Shopify users have the option to **duplicate their products**. When they choose this option, Shopify will also **duplicate the old product meta fields**, causing the manual Rich Snippets markup, Reviews Widget, Star Rating, and Q&A widget to **show the incorrect number of reviews for a specific product.**

This product, for example, has **36 reviews**:![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/d1b62a15-97e4-4c9e-a934-4e4b3bccd6d3.jpg?sv=2026-02-06&spr=https&st=2026-10-31T19%3A47%3A43Z&se=2026-10-31T20%3A47%3A43Z&sr=c&sp=r&sig=ZRhLuEhh8czgSSjUt%2FSNTYI8Yd4HLjTpRD%2FZwPoxnUw%3D)As soon as we create a duplicate product, we can see that all the reviews appear here as well:![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/15601a9d-2e6b-4b9c-845b-e7ff031745d7.jpg?sv=2026-02-06&spr=https&st=2026-10-31T19%3A47%3A43Z&se=2026-10-31T20%3A47%3A43Z&sr=c&sp=r&sig=ZRhLuEhh8czgSSjUt%2FSNTYI8Yd4HLjTpRD%2FZwPoxnUw%3D)The duplicate product received the meta fields from the original product

## How to fix it

To solve this, we need to **remove the meta fields** from the [Star Rating](/v1/docs/adding-the-star-rating) and [Reviews Widget](/v1/docs/adding-the-reviews-widget) features by implementing the steps below.

	
	Please note:
	You can also wait **24 hours** for the meta fields to get automatically updated and solve the issue

1. Go to [Shopify's App Store](https://apps.shopify.com/) and download the [Metafields Guru app](https://apps.shopify.com/metafields-editor-2?surface_detail=metafields+guru+&surface_inter_position=1&surface_intra_position=2&surface_type=search) (it's free!)![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/63f4d00a-2268-49e4-ae0b-27834feeac44.png?sv=2026-02-06&spr=https&st=2026-10-31T19%3A47%3A43Z&se=2026-10-31T20%3A47%3A43Z&sr=c&sp=r&sig=ZRhLuEhh8czgSSjUt%2FSNTYI8Yd4HLjTpRD%2FZwPoxnUw%3D)
		
			
			Please note:
			Metafields Guru is a third party app extension and is not supported by Yotpo. If you encounter any issues with the app, please contact their support team at metafields.guru@256-dev.com
				  
**Feel free to use any Metafields editing app.**
2. Once you added the app, open it click on **Products & Variants**![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/9d7a28fc-8858-4c5b-a071-a84286f833cc.png?sv=2026-02-06&spr=https&st=2026-10-31T19%3A47%3A43Z&se=2026-10-31T20%3A47%3A43Z&sr=c&sp=r&sig=ZRhLuEhh8czgSSjUt%2FSNTYI8Yd4HLjTpRD%2FZwPoxnUw%3D)
3. Choose the duplicate product![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/6a19e13c-703b-4d65-808c-8759d11e7a0d.png?sv=2026-02-06&spr=https&st=2026-10-31T19%3A47%3A43Z&se=2026-10-31T20%3A47%3A43Z&sr=c&sp=r&sig=ZRhLuEhh8czgSSjUt%2FSNTYI8Yd4HLjTpRD%2FZwPoxnUw%3D)
4. **Delete** the meta fields of the Star Rating (bottomline), Q&A (q&a_bottomline) and Reviews Widget (1000,1001, etc):   ![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/7eb78a72-a608-4df9-9260-4ec49698c2c2.jpg?sv=2026-02-06&spr=https&st=2026-10-31T19%3A47%3A43Z&se=2026-10-31T20%3A47%3A43Z&sr=c&sp=r&sig=ZRhLuEhh8czgSSjUt%2FSNTYI8Yd4HLjTpRD%2FZwPoxnUw%3D)![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/d31c07cb-41e1-409b-87e8-31731d89f199.jpg?sv=2026-02-06&spr=https&st=2026-10-31T19%3A47%3A43Z&se=2026-10-31T20%3A47%3A43Z&sr=c&sp=r&sig=ZRhLuEhh8czgSSjUt%2FSNTYI8Yd4HLjTpRD%2FZwPoxnUw%3D)
		
			
			Please Note:
			The Reviews Widget's meta fields might be divided into a couple of sections named 1000, 1001, etc’:
		![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/c7406bb3-98cd-487a-8079-8f6b782ab176.jpg?sv=2026-02-06&spr=https&st=2026-10-31T19%3A47%3A43Z&se=2026-10-31T20%3A47%3A43Z&sr=c&sp=r&sig=ZRhLuEhh8czgSSjUt%2FSNTYI8Yd4HLjTpRD%2FZwPoxnUw%3D)![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/bae668cb-2871-4ccf-9af7-1e22995fdaaa.jpg?sv=2026-02-06&spr=https&st=2026-10-31T19%3A47%3A43Z&se=2026-10-31T20%3A47%3A43Z&sr=c&sp=r&sig=ZRhLuEhh8czgSSjUt%2FSNTYI8Yd4HLjTpRD%2FZwPoxnUw%3D)
5. Use the on-site [Reviews Widget](/v1/docs/adding-the-reviews-widget) to write a new review
6. Unpublish the review added via the moderation section of your Yotpo admin