---
title: "Troubleshooting: Targeted Review Requests"
slug: "troubleshooting-manual-review-requests"
tags: ["Reviews ", "Shopify", "Shopify Plus", "Adobe Commerce (Magento)", "BigCommerce", "WooCommerce", "Salesforce Commerce Cloud", "Custom", "Volusion"]
updated: 2026-08-19T13:38:43Z
published: 2026-08-19T13:38:43Z
canonical: "support.yotpo.com/troubleshooting-manual-review-requests"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.yotpo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting: Targeted Review Requests

Products

  

Reviews

###### Supported plans

Premium, Enterprise*

###### eCommerce Platform

Shopify, Shopify Plus, Adobe Commerce (Magento), BigCommerce, WooCommerce, Volusion, Salesforce Commerce Cloud, Custom

> [!NOTE]
> ***Can’t find this in your Yotpo account?**
> 
> Targeted Product Review Requests are available only for **eligible accounts**. If the feature is not available in your account, please [reach out to our support team](https://reviews.yotpo.com/#/?modal=contact_support).

In this article, you'll learn how to troubleshoot errors you may encounter while using targeted review requests.

### Error messages upon uploading a CSV file:

When you upload a CSV file for a targeted product or site review request, Yotpo checks the file before the requests are sent. If there is a problem with the file, an error message appears.

- For more information about targeted product review requests, see [Creating a Targeted Product Review Request](https://support.yotpo.com/docs/creating-a-targeted-product-review).
- For more information about targeted site review requests, see [Creating a Targeted Site Review](https://support.yotpo.com/docs/creating-a-targeted-site-review).

**Valid emails** are the number of emails in the CSV file that are in the correct format (example@example.com).

If some or all of those emails are invalid, you will receive the following error messages:

### Invalid file or File is not valid

This message is displayed if you tried to upload a file that was not a CSV, was a CSV but not in the correct encoding (UTF-8), or did not contain the mandatory columns.

### We couldn't upload your file

This message is displayed if the number of recipients exceeds the allowed limit. Edit the file and re-upload it with a number of recipients that does not exceed your remaining targeted review request allowance.

### No valid emails

The file structure is valid but contains no valid emails and/or the emails listed are in the wrong format.