---
title: "Troubleshooting the Star Rating on Category/Collection Pages 		 			Troubleshooting 			We are investigating this issue"
slug: "troubleshooting-the-yotpo-star-rating-on-categorycollection-pages"
tags: ["Reviews ", "Shopify", "Shopify Plus", "BigCommerce"]
updated: 2024-04-01T23:26:50Z
published: 2024-04-01T23:26:50Z
canonical: "support.yotpo.com/troubleshooting-the-yotpo-star-rating-on-categorycollection-pages"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.yotpo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting the Star Rating on Category/Collection Pages (Legacy)

Products

			
				
					
						  

					
					Reviews
		
			

				

###### Supported plans

				

Free, Starter, Pro, Premium, Enterprise

			
			

				

###### eCommerce Platform

				

Shopify, Shopify Plus, BigCommerce

			

## Shopify

Several Shopify themes require a different product ID variable in order to display the Star Rating on collection pages (**prod.id** instead of **product.id**).

In certain situations after the installation, the Star Rating on collection pages will show the total number of all your reviews for all the products instead of the number of reviews for each product.

Please see the illustration below:

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/74dc9a15-b658-4769-8210-4a9e586189f9.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A37%3A27Z&se=2026-11-10T17%3A37%3A27Z&sr=c&sp=r&sig=QeVVplNZPYaYHn%2Fqzu30i31NSMz9yzl7jgCEd2j0uws%3D)

If this is your case, please implement the following code instead:

	

```markup
<div class="yotpo bottomLine"
  data-product-id="{{ prod.id }}">
</div>
```

This is what it should look like after implementing the code:

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/08b3ee4d-bc00-4908-9dd8-ba8facbcf583.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A37%3A27Z&se=2026-11-10T17%3A37%3A27Z&sr=c&sp=r&sig=QeVVplNZPYaYHn%2Fqzu30i31NSMz9yzl7jgCEd2j0uws%3D)

## BigCommerce

In certain situations after the installation, the Star Rating on collection pages will show the total number of all your reviews for all the products instead of the number of reviews for each product.

Please see the illustration below:

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/74dc9a15-b658-4769-8210-4a9e586189f9.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A37%3A27Z&se=2026-11-10T17%3A37%3A27Z&sr=c&sp=r&sig=QeVVplNZPYaYHn%2Fqzu30i31NSMz9yzl7jgCEd2j0uws%3D)

If this is your case, please implement the following code instead:

	

```markup
<div class="yotpo bottomLine"
 data-product-id="{{id}}">
</div>
```

This is what it should look like after implementing the code:

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/08b3ee4d-bc00-4908-9dd8-ba8facbcf583.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A37%3A27Z&se=2026-11-10T17%3A37%3A27Z&sr=c&sp=r&sig=QeVVplNZPYaYHn%2Fqzu30i31NSMz9yzl7jgCEd2j0uws%3D)