---
title: "Volusion: Setting Up the Automatic Review Request"
slug: "volusion-setting-up-the-automatic-review-request"
tags: ["Reviews", "Volusion"]
updated: 2024-04-01T14:12:49Z
published: 2024-04-01T14:12:49Z
canonical: "support.yotpo.com/volusion-setting-up-the-automatic-review-request"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.yotpo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Volusion: Setting Up the Automatic Review Request

Products

			
				
					
						  

					
					Reviews
		
			

				

###### Supported plans

				

Free, Starter, Pro, Premium, Enterprise

			
			

				

###### eCommerce Platform

				

Volusion

			

Set up your automatic review request emails to send to your customers at a set time after their purchase, encouraging them to **write reviews** for the products they bought.

Your shoppers can leave their reviews **directly in the emails**, making the process super easy. Yotpo will automatically load them onto your [Reviews Widget](/v1/docs/adding-the-reviews-widget).

	
	Please note:
	

		

- Automatic review requests are available only to Volusion Business plan members and up. This is due to Volusion API access that other members do not have
- Yotpo sends out [review request emails](/v1/docs/creating-a-review-request-premium-enterprise) to your past customers immediately after you activate the feature. Make sure you customize the automatic review request email template before activating it. If you don't wish for emails to be sent out to your past customers, only to future ones, please contact Yotpo Support

	

## Retrieving your Volusion username and encrypted password

In order to set up the Automatic Review Request for your Volusion store, you first need to retrieve your Volusion username and encrypted password.

1. Log into your **Volusion account.**
2. Click **Import/Export** under **Inventory.**
		  
![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/15dbd6fb-6684-40e2-953b-8556f6dce28d.jpg?sv=2026-02-06&spr=https&st=2026-10-31T19%3A12%3A48Z&se=2026-10-31T20%3A12%3A48Z&sr=c&sp=r&sig=h8ARDCx6KFk2EzOGSVlX%2B3KV6Hml1DHEuUpm3FJY4j0%3D)
3. Select the **Volusion API** tab.
		  
![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/f8d0f0cf-afb7-440a-a022-71fd9854a0cc.jpg?sv=2026-02-06&spr=https&st=2026-10-31T19%3A12%3A48Z&se=2026-10-31T20%3A12%3A48Z&sr=c&sp=r&sig=h8ARDCx6KFk2EzOGSVlX%2B3KV6Hml1DHEuUpm3FJY4j0%3D)
4. Click **Run** under **Generic Orders.**
		  
![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/8ffeaeae-7dad-4989-a31f-1fe720c07a0a.jpg?sv=2026-02-06&spr=https&st=2026-10-31T19%3A12%3A48Z&se=2026-10-31T20%3A12%3A48Z&sr=c&sp=r&sig=h8ARDCx6KFk2EzOGSVlX%2B3KV6Hml1DHEuUpm3FJY4j0%3D)
5. Click **Run** again.
		  
![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/133e43aa-8416-4b0f-982c-bc4ff32aa0e7.jpg?sv=2026-02-06&spr=https&st=2026-10-31T19%3A12%3A48Z&se=2026-10-31T20%3A12%3A48Z&sr=c&sp=r&sig=h8ARDCx6KFk2EzOGSVlX%2B3KV6Hml1DHEuUpm3FJY4j0%3D)
6. The **Volusion API Token** is the code shown after **EncryptedPassword=**
		  
![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/e15f7b6e-5de1-4470-947a-e153a4b87375.png?sv=2026-02-06&spr=https&st=2026-10-31T19%3A12%3A48Z&se=2026-10-31T20%3A12%3A48Z&sr=c&sp=r&sig=h8ARDCx6KFk2EzOGSVlX%2B3KV6Hml1DHEuUpm3FJY4j0%3D)
		
			
			Please note:
			The API Token code begins after the "=" symbol, and ends before the "&" symbol.
7. Make sure it matches the API token in the Yotpo Reviews admin, if not - replace it with the one generated.

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/006e940c-2efa-4be3-9032-dbc1d9111ff0.jpg?sv=2026-02-06&spr=https&st=2026-10-31T19%3A12%3A48Z&se=2026-10-31T20%3A12%3A48Z&sr=c&sp=r&sig=h8ARDCx6KFk2EzOGSVlX%2B3KV6Hml1DHEuUpm3FJY4j0%3D)

	
	Please note:
	
		Make sure that the Username and Token used match the ones in the URL string.

## In your Yotpo Reviews account

1. Click the **Profile** icon at the top right corner of the screen.
2. Click **Store Settings.**
3. Go to the **eCommerce Platform** section.
4. Choose **Volusion.**
5. Type in your **Yotpo login email** into the **Volusion User name** field.
6. Paste the **EncryptedPassword** into the **Volusion API Token** field.
7. Click the **Collect Reviews** tab.
8. Click **Automatic Review Requests.**
9. Set the **Review Request Emails Enabled** to on.
  - The toggle will turn green once activated

![](https://cdn.document360.io/f3c2ab59-fe4c-4f93-9614-2872f40e8aa7/Images/Documentation/c8ba8a74-6ec7-412b-8de4-c2da1265e5a4.png?sv=2026-02-06&spr=https&st=2026-10-31T19%3A12%3A48Z&se=2026-10-31T20%3A12%3A48Z&sr=c&sp=r&sig=h8ARDCx6KFk2EzOGSVlX%2B3KV6Hml1DHEuUpm3FJY4j0%3D)

	
	Please note:
	

		

- When inserting your shop API URL, make sure to write your full path URL **including http or https**
- Your password is valid for **only 90 days**. You will need to retake the steps in this manual each time your password changes and enter the newly encrypted password.