Welcome New Subscribers with a Flow

Shoppers expect to receive a welcome message after signing up for a service. Yotpo SMS & Email users can easily live up to those expectations with the help of a fully automated welcome flow. Make an excellent first impression, introduce yourself, and show gratitude with a personal discount.

In this article,  you'll learn how to enable and edit the Yotpo SMS welcome flow. 

What is a welcome flow?

A welcome flow is an automated message sent to every new subscriber. No matter what the subscription source is - it can be from a pop-up, a keyword, or even Shopify checkout! Welcome flows are fully customizable, so you can personalize your messages, add pictures or GIFs, and even include a small discount or free shipping. Once you set it up, you don’t have to do anything but enjoy your conversion rates. 

Activating a welcome flow

1. In your Yotpo SMS & Email main menu, go to Flows > My Flows.
2. Click See more flows.
3. Type “Welcome” in the search bar and click on the Welcome New Subscribers flow template. A pop-up with an overview of the flow will appear. 
4. Choose whether or not to add a discount to your welcome flow by clicking on the toggle button. 
5. Click Activate flow to complete the setup.
   You’ll find the active welcome flow in your Flows dashboard, where you can track its performance, edit or disable it. 

Editing your welcome flow

If you want to change the pre-written message and add a little something to match your brand’s voice or add a condition, you can simply click on the Edit flow button, which will lead you to the flow editor.

Adding a checkout condition

You can create a special welcome message for the subscribers coming from your Shopify checkout. All you have to do is add a condition in the flow builder to check if the SOURCE IS CHECKOUT. 

After that, you can craft two different messages, including various discounts or even voicing!