Commenting on Reviews and Answering Questions Using Email
Commenting on Reviews and Answering Questions Using Email
Article Summary
Share feedback
Thanks for sharing your feedback!
If you have the Help Desk integration enabled and are not using a Help Desk platform (like Zendesk) to comment on reviews or answer questions, then this article is for you.
Please note:
If you are using a Help Desk platform like Zendesk, see this article
Commenting Using Email
The Reviews email contains three text sections and the original review.
==========Write below this line to comment in private==========
==========Write below this line to comment in public==========
==========Publish the review yes/no==========
Yes
=============================================
Review score: 5 reviews
Review title: Loved it
Review body: This is just what I was looking for. The price was good and the phone is far easier to use than my old Android device.
Reason for escalation: Reviews Star Rating
Reviewer name: Gregory
Reviewer email: gkohll@sharklasers.com
Product url: http://marlas-shopify-test-store.myshopify.com/collections/frontpage/products/iphone-5
Click ReplyEdit the content as follows:
- To make a private comment, enter the comment in the text below "Write below this line to comment in private".
==========Write below this line to comment in private==========
Enjoy your new iPhone!
==========Write below this line to comment in public==========
==========Publish the review yes/no==========
Yes
=============================================
Review score: 5 reviews
Review title: Loved it
Review body: This is just what I was looking for. The price was good and the phone is far easier to use than my old Android device.
Reason for escalation: Reviews Star Rating
Reviewer name: Gregory
Reviewer email: gkohll@sharklasers.com
Product url: http://marlas-shopify-test-store.myshopify.com/collections/frontpage/products/iphone-5- To make a public comment, enter the comment in the text below "Write below this line to comment in public"
==========Write below this line to comment in private==========
==========Write below this line to comment in public==========
Hey Gregory, thanks for the great feedback!
==========Publish the revuew yes/no========== Yes
=============================================
Review score: 5 reviews
Review title: Loved it
Review body: This is just what I was looking for. The price was good and the phone is far easier to use than my old Android device. Reason for escalation: Reviews Star Rating Reviewer name: Gregory
Reviewer email: gkohll@sharklasers.com
Product url: http://marlas-shopify-test-store.myshopify.com/collections/frontpage/products/iphone-5- To publish the review, enter Yes below "Publish the review yes/no", otherwise enter No.
Click Send.
The following information appears in the email header:
| From name: | Yotpo Reviews |
|---|---|
| From email: | reviews@yotpo.com |
| Reply-to-email: | A unique email address for the escalated email. This address is generated by Yotpo. |
| Subject line: | According to the escalation reason If the review is not escalated and is forwarded to the Help Desk, the subject line is generic. |
Answering Using Email
The Q&A email contains three text sections and the original question.
==========Write below this line to answer in private==========
==========Write below this line to answer in public==========
==========send question to past shoppers yes/no==========
Yes
=============================================
Question: "Which charger cable do I need?"
Reason for escalation: "Community didn't answer"
Questioner name: Gregory
Questioner email: gkohll@sharklasers.com
Product name: Iphone 5
Product url: http://marlas-shopify-test-store.myshopify.com/products/iphone-5- Click Reply.
- Edit the content as follows:
- To make a private answer, enter the comment in the text below "Write below this line to comment in private".
- To make a public answer, enter the comment in the text below "Write below this line to comment in public"
- To send the question to past shoppers, so they can answer, enter Yes below "send the question to past shoppers yes/no", otherwise enter No.
==========Write below this line to answer in private==========
==========Write below this line to answer in public==========
You can use the Apple Lightning connector.
==========send question to past shoppers yes/no==========
Yes
=============================================
Question: Which charger cable to I need?
Reason for escalation: "Community didn't answer"
Questioner name: Gregory
Questioner email: gkohll@sharklasers.com
Product name: Iphone 5
Product url: http://marlas-shopify-test-store.myshopify.com/products/iphone-5- Click Send.
The following information appears in the email header:
| From name: | Yotpo Reviews |
|---|---|
| From email: | reviews@yotpo.com |
| Reply-to-email: | A unique email address for the escalated Q&A. This address is generated by Yotpo. |
| Subject line: | According to the escalation reason If the review is not escalated and is forwarded to the Help Desk, the subject line is generic. |
Important:
This integration will only work if you are able to change the 'reply-to-email' on your helpdesk
Adding Links to Comments and Q&A responses.
Direct customers to other product pages, shipping policies, UGC galleries, or other resources by adding hyperlinks to your comments and Q&A answers.
To add a link to a comment on a review or an answer to a Q&A question, simply add the desired URL to your text. Your URL will automatically become clickable upon submission of your comment or answer to a Q&A question.
Tip:
Correctly formatted email addresses and telephone numbers are also clickable in your comments.
Adding Clickable Text to your Comments and Answers
Link text to your desired destination URL by using the following syntax when commenting via Moderation or email:
[my clickable text](https://www.yotpo.com/)
Tip:
The URL must begin with http:// or https://.
We recommend testing your links in the Yotpo Admin console to ensure that they are properly formatted.
Was this article helpful?
