Creating a Redeemable Cash Discount Reward

      Creating a Redeemable Cash Discount Reward


        Article Summary

        Products


        Loyalty & Referrals
        Supported plans

        Gold, Platinum, Enterprise

        eCommerce Platform

        Shopify, Shopify Plus

        This article will explain how to set up and use your existing Cash Discount reward (previously known as Fixed Amount and Variable Coupons), and create additional ones if needed.

        Tip:
        For other eCommerce platforms, refer to this article

        With the Cash Discount reward you can create a set of predefined fixed amount discounts, or allow customers to redeem any amount of points in exchange for their desired discount at checkout.

        • Fixed amount cash discounts are available for all Yotpo Loyalty & Referrals merchants using either Shopify or Shopify Plus 
        • Any amount cash discounts are available only for Shopify Plus and Loyalty & Referrals merchants on Gold, Platinum and Enterprise plans.

        Preset Cash Discounts

        All merchants start out with one preset Cash Discount reward consisting of fixed amount discounts.

        Please note:

        If you’ve previously created a Fixed Amount and/or a Variable reward, you will still have access to edit them, as well as present them on-site.

        To replace old Fixed Amount or Variable rewards with the new combined Cash Discount reward:

        1. Create a new Cash Discount
        2. Delete the old Fixed Amount or Variable reward from your Redeemable Rewards table.

        Managing your points value

        The points value sets the logic of how many points it will cost customers to redeem a reward. 

        For example, by setting the value of $1 equal to 100 points (or another currency), it will cost customers 100 points to redeem a $1 off discount.

        Tip:
        You can change your points value based on your brand’s specific parameters and business model. The points value you set automatically assigns the discount rate for cash discounts whether you choose the fixed amount or any amount option.

        Fixed amount Cash Discounts

        The fixed amount Cash Discount reward allows you to create several predefined discounts based on the points value that you set. Choose this option if you want to set the discount amount options you give to customers.

        We recommend you start with the preset fixed amount off ($5, $10, $20) reward. You can edit it if you want to add a discount, remove a discount, or modify the settings of any of the preset discount amounts.These discounts are displayed to customers as some of the reward options that they can redeem using their available points.

        Editing an existing reward

        You can edit an existing fixed amount Cash Discount reward to add or remove discount amounts, and also to modify the reward’s advanced settings.

        To edit an existing fixed amount Cash Discount, do the following:

        1. From the main menu go to Set Up Program > Rewards program.
        2. Under the Ways to redeem section, hover over the existing Fixed amount off reward, then click Edit.

        Changing your points value

        To change the points value of your discounts, enter a different points amount under the Points value section at the top of the page.

        Adding or removing a discount amount

        If you want to add more discount amount options, do the following:

        1. Under the discounts section in the middle of the page, under the last discount amount, click Add discount.
        2. Enter the discount amount you would like to add.

        If you want to remove a discount amount, do the following:

        1. Hover over the discount amount you would like to remove.
        2. Click the trash can icon.

        Changing discount settings

        You can change your advanced settings for various purposes such as increasing customer loyalty and engagement, promoting certain products and collections, etc.

        To modify the settings for each discount amount, click Advanced settings under the last discount amount. Edit the settings that are relevant to you in the table, then click Save.

        Tip:
        If you want to add another discount amount while modifying the advanced settings, you can click Add discount on the bottom left of the table rather than returning to the reward page.

        Advanced settings fields

        Discount - The discount amount you set.

        Points - How many points customers need to redeem for this reward. This value is auto generated based on your points value.

        Code prefix - Add a prefix that will help you identify and differentiate between reward codes more easily. For example, for a $10 off discount, your code prefix could be 10OFF.

        This will also be helpful as a differentiator when you want to export a redemptions report.

        Apply discount to - Choose to apply the discount to any product, specific products, or specific collections.

        • Any product - Use this if you want this discount to apply to all of your products
        • Specific products - Use this to limit which products this discount can apply to, for example, if you want to promote specific products
        1. In the Apply this discount to drop-down select Specific products.
        2. Click Add product IDs.
        3. In the Product IDs field, enter your product IDs separated by a comma. Learn more about finding product IDs in Shopify
        4. In the Variant IDs field, enter your variant IDs. Learn more about finding variant IDs in Shopify
        5. Click Save.
        • Specific collections - Use this to limit which collections this discount can apply to if you want to promote specific collections, groups or categories of products
        1. In the Apply this discount to drop-down select Specific collections.
        2. Click Add collection IDs.
        3. In the Collection IDs field, enter your collection IDs separated by a comma. Learn more about collections in Shopify
        4. Click Save.

        Minimum spend - Set a minimum amount customers need to spend on their purchase to use this discount.

        Please note:
        If you selected a specific product or specific collection to apply your reward to, the minimum spend amount is the amount customers need to spend on that specific product or collection.

        Reward expiration - Select a reward expiration if you want the discount to only be valid for a certain amount of time. Use this to increase redemption rate and purchase frequency.

        Log in required - Use this option if you want to limit the use of this discount only to the customer that   originally received it. By requiring the customer to log in to their account to redeem the discount, you can verify that it’s the same customer who originally received it.

        Purchase from - Use this if you are using Yotpo’s Omnichannel loyalty solution, and would like to make this discount available online, in your store, or both.

        The in-store option is only available to Yotpo Loyalty & Referrals customers on Platinum and Enterprise plans. Learn more about the in-store module
        Please note
        The selection you make here will affect which on-site module the discount will appear in. If you select Online, the reward will appear in the redeem points module. If you select In-store, it will appear in your in-store module. If you select Online & in-store, the discount will appear in both.

        Rewards history text

        This text represents the reward name or description customers will see when they go to view their rewards history. 

        We preset this field with an automatic value that presents the discount amount that was redeemed.

        Tip:
        This Reward text field is editable in case you’d like to present the reward text in another language. Use {{reward}} off to automatically show the reward amounts.

        Creating a new reward

        The option to create more rewards is available for Yotpo Loyalty & Referrals merchants on Platinum and Enterprise plans.If you want to create a set of discounts with a different points value, create a new fixed amount cash discount.

        Do the following:

        1. From the main menu on the left, go to Set Up Program > Rewards Program.
        2. Under Ways to redeem, click Create reward.
        3. From the Reward type drop-down menu, select Cash discount. Then, click Next.
        4. Enter the Points value amount you want to set for your discounts.
        5. If using Shopify Plus, under the section Customers can redeem points for a discount using, select the Fixed amount option.
        6. Add, remove or change the discount amounts you want.
        7. Under the last discount amount, click Advanced settings. Modify the settings that are relevant to you in the table, then click Save.
        8. Review the Rewards history text.
        9. Once you finish going through each section, go to the top of the page and click Save.

        Please note:Once you save your new cash discount reward, the name at the top will automatically change to reflect the discount amount/s you created.

        On-site display

        If you’re using Shopify, fixed amount cash discounts will appear to customers on their Rewards Sticky Bar and Rewards Page as options to redeem.

        The Rewards Page is available for Yotpo Loyalty & Referrals merchants on Gold, Platinum, and Enterprise plans.

        If you’re using Shopify Plus, they will appear as a drop-down menu on the customer’s checkout page.

        Any amount Cash Discounts

        Any amount Cash Discounts are available for Loyalty & Referrals merchants using Shopify Plus and on Gold, Platinum, and Enterprise plans.

        The any amount cash discount lets customers use any amount of points that they have available at checkout based on the points value that you set. Choose this option if you want to give your customers more flexibility.

        Tip:
        You can change the existing fixed amount Cash Discount we’ve preset for you to an any amount Cash Discount.

        Creating a new any amount Cash Discount

        The option to create more rewards is available for Yotpo Loyalty & Referrals merchants on Platinum and Enterprise plans.

        To create an any amount Cash Discount, do the following:

        1. From the main menu on the left, go to Set Up Program > Rewards Program.
        2. Under Ways to redeem, click Create reward.
        3. From the Reward type drop-down menu, select Cash discount. Then, click Next.
        4. At the top of the page, you can change the Points value if you’d like to set a different discount rate.
        5. Under the section Customers can redeem points for a discount using, select the Any amount option. 
        6. Expand the Advanced settings to set them.
        7. Review the Rewards history text.
        8. Once you finish going through each section, go to the top of the page and click Save.

        Advanced settings fields

        Code prefix -Add a prefix that will help you identify and differentiate between reward codes more easily. 

        This will also be helpful as a differentiator when you want to export a redemptions report.

        Apply discount to - Choose to apply the discount to any product, specific products, or specific collections.

        • Any product - Use this if you want this discount to apply to all of your products
        • Specific products - Use this to limit which products this discount can apply to, for example, if you want to promote specific products
        1. In the Apply this discount to drop-down select Specific products.
        2. Two new fields will open up below this. Under Product IDs, enter your product IDs separated by a comma. Learn more about finding product IDs in Shopify
        3. Under Variant IDs, enter your variant IDs separated by a comma. Learn more about finding variant IDs in Shopify
        • Specific collections - Use this to limit which collections this discount can apply to if you want to promote specific collections, groups, or categories of products in your store.
        1. In the Apply this discount to drop-down select Specific collections.
        2. A new field for Collection IDs will open up below this. Enter your Collection IDs separated by a comma. Learn more about collections in Shopify

        Minimum spend - Set a minimum amount customers need to spend on their purchase to use this discount.

        Please note:
        If you selected a specific product or specific collection to apply your reward to, the minimum spend amount is the amount customers need to spend on that specific product or collection.

        Minimum points balance - You can limit the use of the any amount cash discount by setting a minimum points balance. This way customers will only be able to redeem their points for a discount if they have a certain amount of points available.

        If customers don’t meet the minimum points balance, they will see a message reflecting this.

        Reward expiration - Select a reward expiration if you want the discount to only be valid for a certain amount of time. Use this option to increase redemption rate and purchase frequency.

        Log in required - Use this option if you want to limit the use of this discount only to the customer that originally received it. By requiring the customer to log in to their account to redeem the discount, you can verify that it’s the same customer who originally received it.

        Where can shoppers redeem this reward? - Use this if you are using Yotpo’s Omnichannel loyalty solution, and would like to make this discount available online, in your store, or both.

        The in-store option is only available to Platinum and Enterprise plans. Learn more about the in-store module
        Please note:
        The selection you make here will affect which on-site module the discount will appear in. If you select Online, the reward will appear in the redeem points module. If you select In-store, it will appear in your in-store module. If you select Online & in-store, the discount will appear in both.

        On-site display

        This option will appear to customers on their checkout page in the form of a slider. They can apply however many points they would like to redeem for a discount based on the points value you set.

        Finding your reward ID

        To find your reward ID, click the ellipsis next to the Save button on the top right of your Cash Discount page.

        Fixed amount

        For fixed amount Cash Discounts, click Copy rewards IDs. Then in the window that opens up, click on the copyicon next to the relevant discount amount.

        Any amount

        For any amount Cash Discounts, click Copy reward ID.

        Tip:
        Use the copy reward ID option if you need to share it with 3rd party partners that Yotpo Loyalty & Referrals doesn't directly integrate with.

        Next steps

        Once you've created your rewards, you can set them up to be stackable in Shopify using discount combinations. To learn more, go to Creating Discount Combinations.


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