Importing Product Catalogs

Import your product catalog into Yotpo to benefit from the following features:

• Google Shopping Syndication
• Custom Questions
• Syndication
• Product Grouping

In this article, you'll learn how to import a product catalog into Yotpo.

How it works

The product catalog is the container that holds information about all of your store items, for example, product name, photo, and Global Trade Item Number (GTIN).You can create a product catalog on your Yotpo account by manually uploading a CSV (comma-separated value) file.

Follow this workflow:

1. Download the CSV template file and add your product catalog information.
2. Import your file into Yotpo Reviews.
3. (Where relevant) Review any import errors, fix your file, and then re-import your file to Yotpo

Step-by-step guide

Step 1: Download the CSV template

To save you time and help prevent errors, we’ve created a template file ready for you to use.

Do the following:

1. Download the file.
   Tip:

   Once you’ve downloaded the file, it’s important you preserve the formatting to avoid any errors.

   • If you’re using a spreadsheet program, do not open the file in a different application before you import, as this might break the formatting.
   • If you’re using Excel, see Importing CSV Files Into Excel.
2. Edit the data according to your requirements.
   We recommend using LibreOffice or Google Sheets when working with the downloaded file. All cells must be in text format.
3. Save the file as a CSV UTF-8 file.

Step 2: Upload your file

Before you upload the CSV file, go through the following checklist to ensure the import goes smoothly:

• The required fields ID, name, and URL are filled in for each product.
• The file is saved in UTF-8 encoding.
• You do not have any duplicate product IDs or product tags.
• You’ve only added IDs for the products you want to add.
• You’ve added any products that should not receive review requests to your blocklist.
• The cells are formatted as text, not numbers.
• The URLs are formatted correctly, for example with http:// or https:// at the start.
• There are no empty rows in the middle of the file.
• The product tags do not contain commas and you have not included more than one tag per field.

To upload your file, do the following:

1. In Yotpo Reviews, click the Profile icon at the top right corner.
2. Click Account Settings > Product Catalog.
3. Choose the Import Products tab.
4. Click Import Catalog at the bottom of the page.
5. In the dialog box that opens, navigate to your file, and then click Open.
   Once the file is uploaded, you'll see the following message.

Step 3: Import your file

You’re now ready to import your product data to Yotpo.

1. Enter your address for the confirmation email. The default address is the one you configured for your Yotpo account
2. Click Import.
   Once the file is processed, we'll email your Yotpo administrator a report containing a CSV file.

Step 4: Review import errors

If any of your products were not imported correctly to the catalog, they will be flagged with an error message. See error messages

1. Open the CSV file report that was sent to your Yotpo administrator.
2. Review the file to identify any errors.
3. Fix the errors in your file and then repeat steps 2 and 3 to re-import.

File guidelines

• Do not modify the field headers of the CSV file. Doing so will damage the validation process and cause the validation to skip the altered header fields when processing a product update or product create request.
• Yotpo strongly recommends that you add the Product Image URL information so your product images will show in Yotpo's social features, for promoted products, and so on.
• You must include all of the required fields.
• We recommend limiting the file to 10 thousand rows. If your file contains more products than this, you can import in batches.

Listed below are the fields that you can include in the CSV. The fields can be included in any order.

Product collections

Product collections are currently only displayed in Yotpo Insights.

You can group products into custom collections by including the collection name in the Product Collections column of your Yotpo product catalog. Product collections are updated every 24 hours.

Product collections usually reflect specific categories in your store. For example:

• Products of a certain type e.g. Menswear, swimwear, accessories, etc.
• Products on sale e.g. sale, clearance, Black Friday
• Seasonal products e.g. fall collection, summer collection, new collection
• Products in a certain size e.g. plus-size, big and tall

Please note that product collections are used for insights and are therefore distinct from product groups. Yotpo automatically retrieves product collections from Shopify stores. If you're missing the Product Collections column in your product catalog, please contact your Yotpo representative for assistance.

Product tagging

If you're including product tags in your CSV import file, it is highly recommended to review the guidelines and best practices in the Product Tagging User Guide.

Errors

Import errors

File errors