Viewing and Sorting Reviews
Viewing and Sorting Reviews
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The moderation panel is your central user-generated content (UGC) moderation interface. Here you'll find many of Yotpo's powerful moderation tools right at your fingertips. Use the moderation console to select reviews for publication on your site, tag your review content, share reviews through social media channels, comment on reviews to engage customers, and more.
In this article, you'll learn how to sort and search your reviews and Q&A. To learn about moderating your reviews, see Moderating Reviews.
Accessing the moderation panel
From your Yotpo Reviews main menu, go to Reviews > Moderation.
Review components
Reviews are made up of the following components. Not all components may be available for all reviews, depending on how the review was posted.
| Component | Description |
|---|---|
| Star Rating | The star rating determined by the reviewer |
| Review Title | The title of the review |
| Review Content | The content of the review |
| User-generated Media | User-generated photos or videos submitted with the review |
| Product Name | In the case of a product review, a link to the Product Page |
| Website | In the case of a site review, a link to the homepage |
| User Name | The display name from the order or the name provided by the customer |
| User Email | The email the customer provided in the review |
| Review Source | The source of the review. Includes Automatic Review Request, Manual Review Request, On-site Widget, Import, Syndication, and Unknown |
| Comments | Any comments that you added to this review |
| History Log | Lists each time the status of this review was updated, including the date of the update and the user who made it |
Searching, sorting, and filtering reviews
The moderation panel offers the following tools for searching, sorting, and filtering your reviews.
| Tool | Description |
|---|---|
| Search | Enter a query or shopper email address to search reviews and Q&A.You can also search by unique identifiers such as SKU, UPC, MPN, and ISBN. |
| Select All | Select all reviews shown on the viewed page |
| Refresh | Refresh the list of reviews |
| Results Per Page | Select the number of search results shown on the page |
| Sort by | Sort reviews by: Date (newest first), Date (oldest first), With Images / Videos, Star Rating (highest first), Star Rating (lowest first) |
| Filters | Filter reviews by: Scheduled To Publish, New Questions, Total Reviews, Total Questions. See Filters for more details |
| Advanced Filters | Filter reviews by: Date Range, Content Type, Products, Tags, Status, Star Rating, Media, Comments, Other (flags). See Advanced Filters for more details. |
Tip:
- View reviews that were published to your site by clicking Product / Site > Moderated > Published to Site.
- View answered questions by clicking Q&A > Answered > Answered by past shoppers / Answered by shop owner.
Filters
The following basic filters are available:
| Filter | Description |
|---|---|
| Scheduled To Publish | Reviews that have not been moderated manually or automatically and are scheduled to publish within the next 14 days |
| New Questions | Questions which have not been moderated |
| Total Reviews | Total of all reviews |
| Total Questions | Total of all questions |
Advanced filters
The following advanced filters are available:
| Filter | Description |
|---|---|
| Date Range | Filter reviews by date using one of the predefined options or by choosing a custom date range The predefined options are: - Last 7 Days- Last 14 Days- Last 30 Days- Last Quarter- All Time Click Custom Range to choose a custom date range from the calendar and then click Apply |
| Content Type | Filter by Product or Site reviews or by Q&A content Note: Product and Site review filters may be applied simultaneously |
| Sub Status: Product & Site Review | All: - Display all Product and/or Site reviews Pending: - Pending to be published to site - Pending to be commented on - Pending to be pushed to social Moderated: - Published to site - Commented on - Pushed to social Rejected: - Display rejected Product and/or Site reviews |
| Sub Status: Q&A | All: - Display all Q&A Pending: - Pending shoppers' answers - Pending owner's answers Answered: - Answered by past shoppers - Answered by shop owner Rejected: - Display rejected Q&A |
| Products | Filter reviews by product Select one or more products from the dropdown to view only the reviews for those products. Products on your blocklist will not appear here. Products can be searched by name, ID, UPC, MPN, or SKU |
| Tags | Filter reviews by tag Select one or more tags from the dropdown to view only the reviews that these tags were added to |
| Status | Filter by Status to show Pending, Published, Rejected, or Escalated |
| Star Rating | Refine searches for Product and Site Reviews by Star Rating |
| Media | Filter reviews to include only reviews where a shopper submitted an image or a video, or both |
| Comments | Filter reviews to include only reviews where you either commented or did not comment directly back to the reviewer |
| Other: Flagged for profanity | Check the box adjacent to Flagged for profanity to display reviews containing profanity |
| Other: Flagged for negative sentiment | Check the box adjacent to Flagged for negative sentiment to display reviews containing negative sentiment Note: Currently, Yotpo's Smart Sentiment Analysis is only compatible with English reviews |
Taking action on reviews
You can perform the following actions from the moderation panel:
| Action | Description |
|---|---|
| Publish | Publish the selected review to your on-site widget(s) |
| Escalate | Escalate reviews which require further attention |
| Reject | Reject the review. The review will not display on your site but the user won’t be notified that their review was rejected |
| Tags | Add tags to your review |
| Comment | Comment on a review |
| Push to Social | Push to social media |
| Re-send Review Request | Send your customers an additional review request email in order to replace an outdated or inaccurate review with a new one |
| Save as site review only | Publish this review as a site review and not as a product review. Learn more. |
| Save as product and site review | Publish this review as both a product review and a site review. Learn more. |
Learn more about actions you can take on your reviews in Moderating Reviews.
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