Canceling Your Yotpo Reviews Plan
Canceling Your Yotpo Reviews Plan
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The cancellation process changes according to your Yotpo plan:
- Canceling a monthly plan
You can cancel your monthly subscription at any time to stop your subscription. See the instructions below. - Canceling an annual plan
When you cancel an annual plan, your subscription will run until the end of the billing period, and will not be automatically renewed. - Canceling a custom plan
To cancel a plan with custom pricing, for example, Enterprise, please contact your Customer Success Manager. Alternatively, open a case with Yotpo's support team.
To avoid sending unwanted Automatic Review Request emails or being billed unintentionally, please ensure you complete both steps below.
- Remove the relevant code snippet(s) or application from your store admin.
Tip:
Follow the instructions in the articles below to learn how to remove Yotpo from your Shopify or BigCommerce.
Cancelling a monthly plan:
- In your Yotpo Reviews main menu, click the Profile icon on the upper-right corner of your screen.
- Click Settings.
- Go to Social Accounts and disconnect your account from Facebook in case it's connected.
- Go to Billing. On the active plan you want to cancel, open the dropdown menu and click Cancel subscription.
- Complete the cancellation wizard to finish canceling your subscription.
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